Notice of Fraudulent and non-TP-Link Affiliated Websites

Security Advisory

Updated 22-11-2022 11:26:00 AM

TP-Link is aware of the existence of fraudulent and non-affiliated websites. These sites are claiming to be, or work for, TP-Link. Please beware TP-Link does not affiliate or endorse any of these websites. Please take the following precautions to tell if you are working with TP-Link:

• Deny Remote Access to your computer

TP-Link provides phone, chat and email support. During typical troubleshooting, we will not ask you to provide remote access to your personal or network equipment.

*Please Note: SMB support does provide limited remote access in some cases

• Charge a fee for our technical support

TP-Link does not charge for our support services. At no time should an agent ever ask for payment for support or services relating to TP-Link technical help or assistance. While our RMA process does require a credit card for return purposes, no TP-Link agent will have access to this number at any time.

• Device access

All of our products with a user interface, have a device access website printed on the bottom label. This site is not a public website and can only be accessed by the customer on their local network. If you get results on a web search for this printed site, they are not TP-Link.

• Official Website links

TP-Link’s official website is www.TP-Link.com/au

Tapo official website is www.tapo.com/au/

Mercusys official website is www.mercusys.com/au

• Support Contact phone number

The official contact number for TP-Link Support is 1300 875 465 (AU) or 0800 875 465 (NZ)

Finally, if you ever have any concerns about who you are working with, we recommend you stop and contact us to verify.

If you need further assistance, please contact TP-Link Customer Support here.