Troubleshooting Slow Speed on the Main Deco

1. Check the Internet Seed Through Your Deco:

First, Ensure that you have properly tested the internet speed and understand the results by following this FAQ:

How Do I Test the Speed of my Deco Network?

2. Check the Speed From Your ISP:

Temporarily unplug the main Deco from your modem or Gateway. Then connect a laptop or PC directly to the ISP Gateway/Modem and Perform a Speed Test. The speed test should report speeds similar to what you expect from your ISP based on your Plan.

Slow Ethernet Speed

1. Replace the Ethernet cables between the ISP modem, main Deco, and laptop with new cables rated as CAT5E or above, then test the speed on the laptop again.

2. Set a Satellite Deco as The Main Deco: Try using a Different Deco from your Network as the Main Deco; there is an option in the Deco App to Easily swap nodes.

Follow this FAQ to Set Up a Satellite or New Deco As the Main Deco

Slow Wireless Speed:

1. Disable QOS: Deco APP > More > QoS > Turn off QoS Completely. Or, change to standard, remove all priorities and set bandwidth to 1000Mbps.

2. Turn off the UPNP feature and SIP ALG feature in the Deco App Under: More > Advanced > NAT Forwarding.

3. Try other speed test servers or platforms since some specific servers cannot reach the full speed for wireless tests. The test here has approved that if the server supports TCP BBR, the download/upload speed would be better.

4. Download a Wi-Fi analyzer tool on your phone to check wireless channel interference. Crowded Wi-Fi channels will cause a severe decrease in performance.