TL-MR6500v , Deco 5G , Deco BE65-5G , Deco X20-4G , M5250 , TL-MR6400 , M7650 , Deco X58-4G , Deco X10-4G , M7350 , Deco X20-4G(3-pack) , M5350 , TL-MR150 , M7310 , Deco X3000-5G , TL-MR110 , Deco X50-4G , Deco X1500-4G , TL-MR6500v(APAC) , M5360 , M7000 , TL-MR3220 , Deco X80-5G , TL-MR3020 , TL-MR3040 , TL-MR105 , Deco X20-4G(2-pack) , TL-MR6400(APAC) , Deco X50-5G , TL-MR3620 , M7200 , TL-MR100 , M7300 , TL-MR3420
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Troubleshooting
Determine whether the performance of the problem is that the web management page shows that the IPv6 address is obtained but the IPv4 address is not obtained. If so, it is recommended to ask the ISP whether their network uses 464XLAT technology. If so, please refer to the following solution.
For models without beta solutions, please try to manually create an APN Profile, change PDP type to IPv4 only and keep other settings the same as the default profile used. If you don't know how to create a new APN entry, please refer to: What should I do if no APN profile or wrong APN profile is detected by TP-Link Wireless 4G LTE Router?
There are already some models with beta firmware supporting XLAT released in our community. Please download and install them for the routers from this link: India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G. After that, please create a new APN for your ISP and the PDP Type should be XLAT. For Jio SIM, it is not necessary to create the new APN profile.
The ISP file on the official website www.tp-link.com/en has been updated. You can check whether the problem is solved after updating the ISP file. References: How to upgrade the ISP information of TP-Link Wireless Dual Band 4G LTE Router (new logo).
If the problem still exists after the above troubleshooting, please contact TP-Link Support and provide the following information:
1. Model number, hardware, and firmware version of your router.
2. The troubleshooting steps you have tried and the results.
3. When and where did you purchase it? Was it working fine before?
4. Who is the SIM card provider (Internet service provider)?
Is this faq useful?
Your feedback helps improve this site.
What’s your concern with this article?
Thank you
We appreciate your feedback.
Click here to contact TP-Link technical support.
TP-Link Community
Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
Basic Cookies
These cookies are necessary for the website to function and cannot be deactivated in your systems.
TP-Link
accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Livechat
__livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Analysis and Marketing Cookies
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au
Meta Pixel
_fbp
Crazy Egg
cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs
lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
Basic Cookies
These cookies are necessary for the website to function and cannot be deactivated in your systems.
TP-Link
accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Livechat
__livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Analysis and Marketing Cookies
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au
Meta Pixel
_fbp
Crazy Egg
cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs
lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or