Deco W3600( V1 ) , Deco M9 Plus , Deco M5
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
How to add a Philips hue light to the Deco network?
Note: Philip hue lights need to connect to their bridge before being added to the Deco app. If the Philip hue lights do not connect to their bridge successfully, please contact Philip support.
Here are the steps to connect a Philip hue light to the deco network:
How to remove Philips hue lights from the Deco network?
Launch the Deco app, go to the Client list->Smart->Lights tab, click on the Philips Hue light you want to remove, click on the Settings icon at the upper right corner, then tap the three dots icon at the upper right corner, and then click on Remove to remove Philips hue lights from the Deco network.
Troubleshooting
Fail to connect the hue bridge / the bulb is offline/unreachable
Note: If you have more than 32 Philip hue lights and can’t add them successfully on the deco app, please contact our technical support team.
If the problem persists, please contact our technical support team.
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