General Questions about Tapo Care

Tapo care plans can be different based on regions and areas, learn more about Tapo care plan in your area from Tapo Care website.

To learn how to subscribe to the Tapo Care plan, please click here.

No, when the free service expires, it will be automatically canceled and you will not be charged. The Tapo Care subscription will begin only after you confirm on the app.

Yes, you can cancel the trial at any time during the trial period. After cancellation, the trial of the model cannot be resumed.

To get more details about Tapo Care Free Trial, please click here.

No, Tapo Care doesn’t need an SD card. All the important moments will be saved in the cloud for 7/30 days.

No, you don’t. Tapo Care offers multiple packages based on the number of supported cameras.

For the Basic Plan, you can choose from packages that accommodate 1 or 5 cameras.

For the Premium Plan, you can choose from packages that accommodate 1, 2, or 3 cameras, or opt for our package that supports up to 10 cameras.

Note: If the cameras are more than 10, you need to add more plans, kindly proceed to create subscriptions on the website.

Tapo care plans can be different based on regions and areas, learn more about Tapo care plan in your area from Tapo Care website.

If Tapo Care is actively canceled or terminated during the validity period, the subscription fee will not be refunded during the period. If you are a continuous subscription member, you can unsubscribe to Tapo Care and there will be no charge after your current billing cycle ends.

Click here to get more details.

No, one Apple ID / Google ID can only subscribe to one Tapo Care plan. If you need to subscribe to more Premium plans, please visit tapo.tplinkcloud.com/tapo_web.

Yes, the service will start as soon as you subscribe to the additional Tapo Care plan and last for 1 month or 1 year depending on the plan you choose from the day you subscribe to this Tapo Care plan.

After paying for the service, launch the TP-Link Tapo app, go to the Me ->Tapo Care page, you can find the validity of your Tapo Care plan here.

Or visit camera LiveView page, and you can see that the thumbnails of the cloud videos are now available under Playback & Download section.

Also, you can go to the Camera Settings page to enable Tapo Care premium features, such as Rich Notifications.

• Click here to check whether the motion detection setting of the camera is activated.
• Click here to check whether the camera has been added to the subscription through the following path: Me > Tapo Care >Select camera.
• Click here to confirm if the signal strength of the camera is strong enough. If videos still can’t be uploaded normally at reduced resolution, partial video loss or discontinuity may occur. To ensure the camera can upload videos to the cloud normally, we also recommend not connecting too many devices to the home network at once.

If there is still no cloud recording, please contact TP-Link technical support.

• For Apple Pay: Turn it off in iCloud payments. The path is: Settings > iTunes Store and App Store > Apple ID > View Apple ID > Account Settings > Subscription.
• For Google Pay: Turn it off in Google Play's payment function. The path is: Play Store > Sidebar > Subscription.
• For PayPal or Credit Card: Visit tapo.tplinkcloud.com/tapo_web, log in with your TP-Link ID, and cancel the subscription.

Note: If you use a Credit card as a payment method, you may be charged a foreign exchange fee by your credit card company when the charge currency differs from your credit card currency. TP-Link is not responsible for these additional charges.

Yes, the settings are saved to the camera itself and the camera can still detect and record according to your settings as long as the Tapo camera has a stable internet connection.

The maximum length of each clip is 3 minutes.

The length of the video clips is related to how long the objects in the video are moving. If no moving object is detected, the camera will stop recording.

Yes, as long as the videos stored in the cloud are not been saved for more than 7/30 days, you can watch them normally at any time.

Log into Tapo APP with your TP-Link ID, and go to Me > Playback & Download >Cloud Video, you will be able to access your cloud videos which are not been saved for more than 7/30 days.

You can delete and download through Me > Playback & Download > Cloud Video.

You can remove several videos by long-pressing one of the cloud videos or click three dots button on the upper right corner then tap on Select.

To watch the downloaded videos, go to LiveView > Playback & Download > Download.

Your Tapo Care will automatically renew at the end of the billing cycle unless you choose to cancel the subscription. After cancellation of Tapo Care, please check your current validity period in Me > Tapo Care of the Tapo app.

Yes, open the TP-Link Tapo app, go to Me > Tapo Care, and tap on Select Camera on the subscription card to switch to another device.

No, since Tapo Care is simultaneously bound to your TP-Link ID and cameras, if you unbind and rebind your cameras to a different TP-Link ID, the Tapo Care service and cloud videos will not transfer. You'll have to subscribe to Tapo Care again with the new account.

Select the premium plan from the Tapo APP/Tapo Care website and click Upgrade now. The original subscription price will be returned in various formats depending on which Tapo Care channels you subscribed to.

No, but you can enable 24-hour continuous recording with an SD card or NAS.

Click here to get more details.