Why my clients fail to connect to the Deco Wi-Fi when Fast Roaming is enabled?

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Updated 04-12-2021 11:52:52 AM

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This Article Applies to:

Deco W3600(2-pack) , Deco E3(3-pack) , Deco X20 , Deco M1300 , Deco HC4 , Deco X25 , Deco E4(1-pack) , Deco X3600(2-pack) , Deco X4300 Pro , Deco M9 Plus(1-pack) , Deco X60(3-pack) , Deco W6000 , Deco X3600 , Deco M5(3-pack) , Deco X50-PoE , Deco M4(2-pack) , Deco S4(2-pack) , Deco AC1200(2-pack) , Deco M1300(1-pack) , Deco W7200 , Deco P9 , Deco X68(1-pack) , Deco P7 , Deco P9(2-pack) , Deco X90(1-pack) , Deco X20-DSL , Deco E4(3-pack) , Deco X20-4G , Deco S7 , Deco X76 Plus , Deco S4 , Deco M4(1-pack) , Deco XE70 Pro , Deco X20(2-pack) , Deco X90 , Deco M3(3-pack) , Deco W2400 , Deco X96 , Deco E4(2-pack) , Deco W6000(2-pack) , Deco X90(2-pack) , Deco XM73 , Deco X20(1-pack) , Deco X68(3-pack) , Deco XE75 Pro , Deco M9 Plus , Deco M3(2-pack) , Deco P9(3-pack) , Deco M3W , Deco M1300(3-pack) , Deco W3600 , Deco X68(2-pack) , Deco X68 , Deco WM9000 , Deco M5(1-pack) , Deco X5700 , Deco S4(3-pack) , Deco M4(3-pack) , Deco XE5300 , Deco M5 , Deco M4 , Deco HX20 , Deco XE75 , Deco M3 , Deco X90(3-pack) , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X25(1-pack) , Deco X3600(3-pack) , Deco E3(2-pack) , Deco W2400(2-pack) , Deco X50-Outdoor , Deco M9 Plus(3-Pack) , Deco Voice X20 , Deco X73-DSL , Deco X60(2-pack) , Deco HB6300-PoE , Deco X60(1-pack) , Deco X68(1 pack) , Deco 5G , Deco M5 Plus , Deco P7(2-pack) , Deco S4(1-pack) , Deco X25(3-pack) , Deco X50 , Deco X55 , Deco E4 , Deco E3 , Deco HB6300-Outdoor , Deco P7(3-pack) , Deco M9 Plus(2-pack) , Deco X80-5G , Deco M5(2-pack) , Deco X5700(2-pack) , Deco X25(2-pack) , Deco S7(2-pack) , Deco AC1200 , DecoX5700(2-pack) , Deco X60

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The Fast Roaming feature is based on the 802.11r roaming standard, which requires both the router and the client to support it to take effect.

Some wireless clients don't support the 802.11r roaming standard and couldn't recognize the 802.11r related information in the Beacon frames broadcast by Deco either. In this case, you may find that these clients may fail to connect to Deco's Wi-Fi network or disconnect from Deco's Wi-Fi network after turning on the Fast Roaming feature.

If some of your clients have a Wi-Fi connection issue, it's suggested to disable Fast Roaming for a try.

Get to know more details about the roaming mechanism of the Deco system.

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Why my clients fail to connect to the Deco Wi-Fi when Fast Roaming is enabled?

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