Troubleshooting: The internet connection is unstable when connected to the EasyMesh Network

Before troubleshooting, please ensure all the EasyMesh devices are using the latest version of the firmware.

Case 1. The main device has lost internet access

Check the connection to your ISP’s modem.

Disconnect the main device from the modem, and then connect a computer to the same Ethernet port on the modem with the same Ethernet cable. Check if the Internet is available on the computer:

a. If the computer has no internet access when connected to your modem directly, please contact your ISP or modem for support.

b. If the computer still has internet access when connected to your modem, please refer to Troubleshooting: Unstable connection on the TP-Link router for troubleshooting.

Case 2. Satellite device has lost internet access

Verify the status of the affected EasyMesh device(s) and the LED light.

For the Satellite Router, please distinguish solid red or flashing red of Internet LED; for the Range Extender, record what LED lights are lit up, and record the MAC addresses of the Satellite devices that have dropping issues.

Check for wireless interference or obstructions

Both the main and satellite devices should be placed in an open area. Keep the devices away from microwave ovens and other interference sources (refrigerators, ovens, Bluetooth devices, etc.)

Refer to Changing Channel and Channel Width on a TP-Link Router to fix the main device’s wireless channel/channel bandwidth for testing.

Check the signal strength of your satellite device(s)

Please login to the web GUI of the main device and go to the EasyMesh page to determine the signal strength of your satellite devices. Satellite device with a poor signal should be relocated closer to the main device.

Remove any Switch (if applicable) from the network

If you are using a switch between different EasyMesh devices, remove it and see if the connection stabilizes.

Case 3. All EasyMesh devices are online, but certain clients suddenly drop out or lose Internet access.

Certain wireless clients drop out or lose Internet suddenly

a. Update the driver of the client's network adapter.

b. Check if the access control is enabled on the main device and the client is on the Blacklist or Whitelist.

c. Check if the client is included in a profile under Parental Control, which is paused or at bedtime.

d. Identify the specific phenomenon when the problem happens:

If the client is still connected but has no Internet access, please try moving the client near one of the EasyMesh devices and reconnect the Wi-Fi to see if the Internet works. (Disable Wi-Fi and enable it on the client)

If the client is unable to connect to the Wi-Fi, you could refer to Why cannot I connect to my wireless network for troubleshooting.

Certain wired clients drop out or lose Internet suddenly

a. Update the driver of the client's network adapter.

b. Change the Ethernet cable between the EasyMesh device and the client.

c. Change the port on the EasyMesh device or the wired client.

d. Connect the client to a different EasyMesh device for comparison.

e. Connect the client to the modem.

Case 4. All EasyMesh devices are online, but all client devices drop out randomly at the same time

If all clients are connected to the Wi-Fi but have no Internet access, ensure the IP addresses of issue clients are distributed by the main router, then change DNS on the main router to 8.8.8.8 or 8.8.4.4. You could refer to Case 4 of the What should I do if a wireless connection cannot work on the TP-Link Wi-Fi router?

If all client devices fail to connect to the Wi-Fi, refer to the following troubleshooting steps:

1. Enable the Guest network on the main device without security to test whether the clients are able to connect to the Guest network.

2. Confirm you are connected to the correct Wi-Fi network.

3. Check if the access control is enabled on the main device. Please disable it for testing.

4. Ensure there are no special characters in the SSID and wireless password, such as apostrophes or other characters mentioned here. Special Characters are not suitable as Wi-Fi Name and Password

5. refer to Why cannot I connect to my wireless network for further troubleshooting.

Need more Help?

If the above suggestions cannot solve your issue, please contact TP-Link Support with the following information: (The more details you can provide, the faster we can locate your issue.)

The results of any troubleshooting steps performed.

The LED status on EasyMesh devices when the problem happens.

The light status of your ISP’s modem.

You network topology.

How often does this issue happen?

If the issue ever self-recovers.

Your ISP and the model number of your modem.

The model number and hardware/firmware version of your EasyMesh devices.