What should I do if I can't view the Tapo&Kasa camera?

Please try connecting your phone and camera to the same Wi-Fi network, open the Tapo APP on the same network, and check if you can access the Camera.

If the Camera is still offline, please try the following troubleshooting suggestions.

Step 1

Check the system LED status of the Camera to see if it is connected to the Wi-Fi Network. (You can find detailed information about the LED light status at the end of this article.)

Otherwise, reset the camera to factory default settings as per the UG, and then reconfigure the camera.

How to reset my Tapo camerak

How to reset the TP-Link Kasa camera

Step 2

To verify if you can access the camera within the same network, ensure that the phone and camera are connected to the same Wi-Fi network. Close the Tapo app and relaunch it.

Please make sure to turn off any VPN connection (if active) and disable Cellular Data on the phone while attempting this. If you have another phone available for testing, try using it and ensure it is connected to the same Wi-Fi network as the camera.

Step 3

Try disabling client isolation, firewall, or access control on the router, and then restart both the router and the camera. These features might block the devices' network connectivity.

If your phone can access the camera while connected to the same local network, please try the following troubleshooting suggestions.

Step 1

Ensure that the Wi-Fi or cellular network your phone is currently connected to has internet access. You can test this by opening other websites, or simply try using another phone.

Step 2

Confirm the Tapo app has cellular permission (Settings -> Tapo app, ensure it is Allow WLAN & Cellular Data).

Step 3

Using a public DNS server may improve the connection, try changing your router's DNS server settings to 8.8.8.8. lf you don't know how to do this, please contact your router's customer support.

Verify if any firewall or security settings are blocking the connection to the Cloud Server. Temporarily disable any antivirus, firewall, or security software to see if it resolves the issue.

Sometimes you may find that you can't watch the TP-Link camera live view or playback properly, the video takes a long time to load, keeps spinning, or even fails to load (Error: "Try Again") and needs to be reloaded several times.

For this situation, the following suggestions may help you.

1. Ensure that the camera receives a strong Wi-Fi signal from the router.

How to check the network connection stability of a Tapo Camera

2. Ensure both camera firmware and Tapo App are up-to-date

3. Check if you can stream the camera properly in the local network.

Try connecting your phone to the home Wi-Fi network and see if the camera live view or playback videos load properly.

4. Try a different network on your phone, such as using mobile data or connecting to a different Wi-Fi network.

Ensure the internet quality and signal strength is good on your phone.

5. Try turning off any active VPN connection or try disabling network filtering and security software based on VPN mechanisms.

6. Try a different mobile device to stream the camera if you own one.

1. Check the internet quality and signal strength of the phone. Try to switch to another network if the signal is weak or unstable.

2. Check the signal strength of the camera. If the signal is weak, try to move the camera closer to the router.

How to check the network connection stability of a Tapo Camera

3. Try turning off any active VPN connection or try disabling network filtering and security software based on VPN mechanisms, and re-open the APP for a try

4. Lower the video quality.

5. Check whether there are electronic devices around the camera that may cause interference with the signal, try to place the camera away from these devices. For example, a running microwave oven, hair dryer, TV, etc.

6. Check if the video plays normally on the local network.