How to reset the password of the VIGI camera?
VIGI C400HP , VIGI C340HPWSM , VIGI C440-W , VIGI C540HPWSM , VIGI C540HWSM-W4 , VIGI C340S , VIGI C540V , VIGI C540S , VIGI C250 , VIGI C540-W , VIGI C230 , VIGI C450 , VIGI C350 , VIGI C300P , VIGI C430 , VIGI C330 , VIGI C355 , VIGI C330I , VIGI C320I , VIGI C455 , VIGI C440HWSM-W4 , VIGI C340I , VIGI C580-4G , VIGI C420I , VIGI C230I Mini , VIGI C340HWSM-W4 , VIGI C580-W , VIGI C300HP , VIGI C340 , VIGI C340 (VIGI C340HPWSM) , VIGI C540-4G , VIGI C240 , VIGI C340-W , VIGI C540 , VIGI C485 , VIGI C400P , VIGI C440 , VIGI C385 , VIGI C420 , VIGI C440I , VIGI C445 , VIGI C430I , VIGI C220I , VIGI C230I , VIGI C240I
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
If you forget the password of the VIGI camera, you can reset the password via VIGI Security Manager or VIGI NVR.
Method 1: Via VIGI Security Manager
Step 1. Click the Forget Password option.
If the camera is not added, go to Settings > Device > Device List > Discovered Devices, select the device and click the Set Password or + Add > Forget Password.
If the camera has been added, go to Settings > Device > Device List > My Devices > Settings icon of the camera > Basic Information > Device Security > Modify > Forget Password.
Step 2. Send the Verification Code to your Reset Password Email.
If the camera is connected to the internet, click the Send Code and you’ll receive a verification code sent to your Reset Password Email.
If the camera is not connected to the internet, please Download VIGI App in the App Store or Google Play. Scan the QR code with the app and you’ll receive a verification code sent to your Reset Password Email.
Step 3. Enter the verification code and click Next.
Step 4. Enter the new password.
Method 2: Via VIGI NVR
Step 1. Click the Forget Password option.
Right click to open Main Menu, go to Settings > Camera > Device Access > Add Device > Discovered Devices and you will see Forget Password option. If the camera has been added and is not certified, you need to remove the camera first.
Step 2. Send Verification Code to your Reset Password Email.
- If the camera is connected to internet, click the Send Code and you’ll receive a verification code sent to your Reset Password Email.
- If the camera is not connected to internet, please Download VIGI App in App Store or Google Play. Scan the QR code with the app and you’ll receive a verification code sent to your Reset Password Email.
Step 3. Enter the verification code and click Verify.
Step 4. Enter the new password.
Note:
1. What’s the Reset Password Email?
When you first activate camera, it is asked to enter your Reset Password Email. It is only used to receive the verification code when you need to reset the password.
2. What should I do if I don’t receive the verification code?
- Check your junk or spam folder.
- Add noreply@tp-link.com in White list (by clicking Create a new filter) in your email setting.
- Check your email filter setting in your email account.
If the above steps don’t solve your problem, it’s suggested to contact TP-Link support.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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