What can I do If Omada App can’t find my AP

Contents

Objective

Requirements

Introduction

Troubleshooting

Conclusion

Objective

This article introduces various ways to troubleshoot when Omada App can’t find your AP.

Requirements

• Omada App
• Omada AP

Introduction

The suggestions below will help you to troubleshoot when Omada App can’t find your AP.

Troubleshooting

Step 1. When you install the AP for the first time, the AP can broadcast Wi-Fi and working properly, but you can’t find the AP on Omada App.

• Login the Omada App and go to Standalone Mode firstly.

• If you have not connected to a SSID. The error will be “No WLAN Connection”, like the screenshot below, you can click “How do I connect to an EAP” to guide you connect to the AP wirelessly.

• If you have connected to a SSID which is not configured on the standalone Omada AP, the error will be “No EAPs Found in the LAN”, like the screenshot below:

Please check the LED status on AP and make sure you’ve connected to the standalone Omada AP’s Wi-Fi and the Internet from the AP is working. If not, please contact TP-Link Technical Support to do further troubleshooting.

Step 2. If LED on AP is solid on and the Internet is working fine, please try below troubleshooting steps:

• Make sure Omada App is supported by your AP model. For further information, you can refer to Omada Compatibility List.
• Move your phone or tablet closer to AP and try again.
• Turn off your phone’s mobile data and VPN then try again.
• If your phone or tablet is iOS system, please go Settings->Omada->Enable “Local Network”.
• Check the connectivity between the AP and the Phone or Tablet. Check whether the phone or tablet associated with AP's SSID can ping the AP successfully. If not, make sure that Guest Network/Portal/other network access control functions are not configured on this AP.
• APs managed by the Controller cannot be discovered by the App.
• Try other phone or tablet and see if the AP can be detected.
• If you have multiple APs, please try other APs and see if they can be found by Omada app.
• Please connect to AP’s SSID and see if you can launch AP’s Web UI by enter http://tplinkeap.net or its IP address via a browser.
• Force to stop the Omada App and relaunch it.
• Reboot and reset AP, then try again.

Conclusion

Above suggestions will help you to find your AP on Omada App. If above suggestions still can’t help you, please contact TP-Link Technical Support with following information:

• The specific model of your AP.
• The hardware and software version of your AP.
• The Omada App version.
• All the troubleshooting steps you’ve done.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.