How to collect system log of Tether App
19509 System Log is critical for further analysis of the problem. This article introduces the steps to collect system log of Tether App. If necessary, please follow these steps to send it to TP-Link technical support:
Note: If you fail to collect the system as shown below, please check the APP version in App Settings. Please download and update the latest version of the app from Google Play or the App Store.
1. Launch Tether App and log in. Please click on the three lines icon at the top left corner of the Tether App, and then select Support Center.
2. Choose the related FAQs, scroll down the page and click on “No, I need more help”.
3. Tap on “Email Us”, choose Suggestion in ‘what can we help you with’ option and fill in rest consultation information. Then check "Add System Logs" and tap Send.
Note: If you have contacted TP-Link technical support, please attach your reference number such as email TKIDXXX in Opinions and questions column.
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