How to eliminate WAN IP address Obtaining Failed alert

Contents

Objective

Requirements

Introduction

Configuration

Verification

Conclusion

Objective

This article introduces how to eliminate the WAN IP address Obtaining Failed alert via Omada Controller.

Requirements

• Omada Gateway series
• Omada Software Controller / Hardware Controller / Cloud-Based Controller

Introduction

If WAN parameters are set improperly, the gateway will not obtain a WAN IP address, and the WAN IP address Obtaining Failed alert will appear.

For example, the default WAN port of the ER8411 V1.0 is WAN/LAN4. If the connection parameters are wrong, the gateway cannot connect to the ISP’s server to get a WAN IP address.

Configuration

Eliminate the WAN IP address Obtaining Failed alert by taking the following steps:

Step 1. Go to Settings > Wired Networks > Internet > WAN Ports Config and click Edit.

Connection Type that suits your needs and enters the dial-up information provided by your ISP. There are five types of connections:

• Dynamic IP: Select Dynamic IP if your ISP automatically assigns IP addresses and corresponding parameters.
• Static IP: Select Static IP if your ISP provides you with a fixed IP address and corresponding parameters.
• PPPoE: Select PPPoE if your ISP provides you with a PPPoE account.
• L2TP: Select L2TP if your ISP provides you with an L2TP account.
• PPTP: Select PPTP if your ISP provides you with a PPTP account.

To configure MAC Address, choose Customize MAC Address or Use Default MAC Address (default option):

• Customize MAC Address: Choose this option to enter your MAC address so that the WAN port of the gateway can use it to connect to the internet. This is typically required when your ISP has bound a MAC address with your account or IP address. If you are not sure, contact your ISP.
• Use Default MAC Address: Choose this option to use the default MAC address so that the WAN port of the gateway can connect to the internet. This option is recommended unless required otherwise.

Take PPPoE as an example. First, select PPPoE for Connection Type, fill in your Username and Password, and click Apply to save your configuration.

Verification

Go to Devices and click the device to open the Properties window. Go to Details > Corresponding WAN port to check its Online Detection status.

Before setting the PPPoE as the Connection Type of WAN/LAN4, the WAN port did not work, as shown by Offline.

After configuring the parameters for PPPoE, go to Devices > Details to check the status of WAN/LAN4. The status should be Online now.

Conclusion

You have now eliminated the WAN IP address Obtaining Failed alert on the Omada Controller.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.