What should I do if the email shows that the link expired when I register cloud account or reset my password?

Troubleshooting

Updated 08-02-2024 01:31:28 AM FAQ view icon

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This Article Applies to:

TL63-5 , Tapo L930-10 , Tapo L930 , Deco Voice X50 , M7350 , NC250 , Deco BE65-PoE , Archer BE850 , Archer AX90 , KL130P4 , Tapo S210 , Tapo L930-5 , Tapo T300 , TL13E , Tapo D100C , M7000 , TL-WA850RE , HS220-BL , Deco WB10800 , Tapo H100 , KC300S3 , PG2400P KIT , KC300S2 , Deco W7200 , RE380D , KT110 , HS100P3 , KL50B , Tapo RV30C Mop Plus , TL62-5 , TC40GW , Archer AX73 , EP40 , Deco PX50 , Deco BE95 , NC230 , HS220-2 , Tapo L900 , KC310S2 , Deco BE65 Pro , KC310S3 , Archer C20 , RE605X , Tapo S200B , Tapo L920 , Tapo H200 , NC220 , M8550 , Tapo S200D , Archer BE700 , Archer AX60 , KS230KIT , Tapo RV10 Lite , Archer AX3000 , Tapo C325WB , KP125MP2 , Archer AX58 , RE505X , KP125MP4 , Archer AX53 , TD21 , Tapo L531E , TL-WA860RE , KC105P2 , KL400L10 , TD25 , LB110 , Archer BE11000 Pro , KC400 , KC401 , RE615X , Deco X50-4G , RE700X , Tapo L520E , EP25P2 , RE1750X , LB120 , RE700K , Deco X50-Outdoor , Tapo L920-10 , Archer BE800 , Deco X50-5G , Archer BE3600 , Archer BE805 , Deco 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, Deco X58-4G , Deco W8100 , NC210 , Deco BE25-Outdoor , Archer C3150 , Deco XE75 , Deco X1500 , M7310 , Tapo C420S1 , RE355 , Tapo C420S2 , Tapo P300 , Tapo C420S4 , Archer GXE75 , RE590T , Tapo C125 , Deco BE85 , Tapo C120 , E100 , Tapo C121 , Tapo D210 , KT100 , SW15 , Tapo C110P4 , Tapo C110P2 , NC200 , Deco X5400 Pro , Archer C3000 , Tapo C403 KIT , Tapo C212 , KS225 , Tapo H900 , Tapo D660 , Tapo C210 , Tapo P110M , KS220 , Tapo C520WS , Tapo C211 , M7650 , Archer GE650 , M5350 , Tapo L900-10 , EC70 , EC71 , RE705X , Tapo RV70 Omni , Tapo C410 KIT , Archer BE6500 , Deco E3 , Tapo C225 , Tapo P400 , Deco BE65 , Tapo C220 , Tapo C100 , Deco X53-DSL , Tapo C101 , Tapo C222 , M5360 , Deco X55 Plus , Tapo H100M , EC60 , Tapo L720W , RE815X , M7300 , Tapo C425 KIT

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

Step 1

Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email.

Step 2

Make sure you are clicking on the link for the first time because it will automatically expire after you click it once.

Step 3

Please refrain from repeatedly sending the email.

The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues.

Please make sure you click on the link from the most recent email if you've already triggered it repeatedly.

If the email link still expires, please contact technical support and provide the following information so we can investigate further.

1. The last time the e-mail was sent

2. The link in the email, please right-click on the link, copy and send it to us

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