How to Use Email Service for Retrieving Login Password of Omada Controller

In case you forget your login password as an administrator of Omada Controller, it’s important to configure the mail server for retrieving the forgotten password. This article introduces how to configure Omada Controller to send email using a free email account and the Simple Mail Transfer Protocol (SMTP) Server.

Omada Controller relies on the Forgot password? email to help you reset your password. Therefore, the sender and receiver email address should be configured in advance to realize the email delivery. Follow the steps below to configure the email addresses.

Step 1: Specify the Receiver Email Address

The receiver email address is where the Omada Controller sends the email to. To ensure that you can receive the email afterwards, enter the correct email address that you use in daily life. Typically, you can set the receiver email address following the Setup Wizard when you launch Omada Controller for the first time.

After logging in Omada Controller, you can change the receiver email address if needed. Go to Controller Settings > User Account, click the in the Action column as shown below.

Step 2: Specify the Sender Email Address

The sender email address is where the Omada Controller sends the email from. Follow the steps below to configure the sender mail server on Omada Controller.

1. Enable SMTP Server.

Go to Controller Settings > General Settings > Mail Server and click Enable SMTP Server.

2. Configure SMTP Settings.

Exampled with a free Gmail account, configure the Mail Server section.

Mail Server: smtp.gmail.com

Port: 465

Enable SSL: Checked

Enable Auth: Checked

Username: Your Gmail email address ( for example, example@gmail.com or @your.domain.com)

Password: Your Gmail password

Specify Sender Address: Your Gmail email address

SMTP stands for Simple Mail Transfer Protocol, which is a standard commonly used for sending emails effectively. Email service providers use different SMTP servers, typically addressed like smtp.mailserver.com. You should look up the SMTP information according to the mailbox you use.

For security, the SMTP server is disabled by default on some mailboxes. So we recommend that you log in to your mailbox to make sure that the SMTP server is available.

Tips:

When the email with the link of resetting password are sent out, the Controller hostname or IP address will be specified in the Controller URL in every message. The default IP address of the Omada Controller is 127.0.0.1. You can keep it or customize the hostname or IP address which can be visited by the Controller host. With the default IP address used, you should open the hyperlink in the mail on the controller host because 127.0.0.1 can be only visited on the localhost. If you want to reset the password on any host in the subnet, you should customize the hostname or IP address which can be visited by the host.

After you set the mail server, we recommend that you go back to the login page and click Forgot Password? to test if your settings are effective. For more details, refer to Step 3: Reset Your Administrator Password

Step 3: Reset Your Administrator Password

If you forgot your password as an administrator of Omada Controller and you have configured the mail server, here’s what you can do to reset your administrator password.

1. Open the login page of Omada Controller and click Forgot password?.

2. Enter the receiver email address in the box and click Reset Password.

3. If you fill in the correct email address you will receive an email as shown below. Click the hyperlink in the email to reset the password.

For more detailed introductions of the EAP and controller, you can visit https://www.tp-link.com/support/ to download the configuration guide in the download center. To ask questions, find answers, and communicate with TP-Link users or engineers, please visit https://community.tp-link.com to join TP-Link Community.