Questions générales sur les caméras Tapo

Q1 : Quels appareils et versions de système d'exploitation sont compatibles avec l'application Tapo ?

R : Veuillez télécharger et mettre à jour la dernière version de l'application depuis Google Play ou l'App Store . Veuillez noter que la version requise ou minimale du système d'exploitation peut être mise à jour dans les futures mises à jour de l'application. Pour obtenir les informations les plus récentes sur la configuration requise du système d'exploitation, nous vous recommandons de consulter régulièrement Google Play ou l'App Store.

Remarque : il n’est actuellement pas prévu de prendre en charge d’autres systèmes d’exploitation tels que Windows Phone, Kindle ou Kindle Fire. L’application Tapo est exclusivement disponible pour les appareils mobiles et non pour les ordinateurs.

Q2 : Puis-je utiliser une carte SIM pour la caméra Tapo ?

R : Non, la caméra Tapo ne fonctionne pas avec une carte SIM.

Q3 : Quelles méthodes de cryptage Wi-Fi sont prises en charge par les caméras Tapo ?

R : Toutes les caméras Tapo prennent en charge deux méthodes de cryptage Wi-Fi : WPA et WPA2. Elles ne prennent pas en charge les méthodes de cryptage telles que WEP, Portal et WPA/WPA2-Enterprise.

De plus, certaines caméras, telles que Tapo C225 V1/V2 et Tapo D130 V1, prennent également en charge le cryptage WPA3.

Remarque : les caméras Tapo peuvent se connecter à des SSID cachés, mais le nom du réseau et le mot de passe doivent être saisis manuellement.

Q4 : Quelle bande de fréquence Wi-Fi les caméras Tapo prennent-elles en charge, 2,4 GHz ou 5 GHz ?

R : Toutes les caméras Tapo ne prennent en charge que la bande 2,4 GHz.

Q5 : Que signifient les différentes couleurs de LED sur la Tapo Cam ?

R : La Tapo Cam dispose d'une LED à l'avant, vous pouvez connaître l'état actuel de la caméra grâce à la LED.

Pour Tapo C100 V1, Tapo C200 V1 :

Pour les autres caméras Tapo :

Q6 : Comment allumer ou éteindre la LED verte à l'avant de la caméra Tapo ?

R : Si vous souhaitez activer ou désactiver la LED verte à l'avant de la caméra Tapo, accédez à la page Paramètres de l'appareil de votre caméra sur l'application Tapo et recherchez l'option LED d'état.

Q7 : La caméra Tapo fonctionne-t-elle avec SmartThings ?

R : Non, les caméras Tapo sont uniquement compatibles avec Amazon Alexa et Google Home. Actuellement, il n'est pas prévu d'ajouter la prise en charge de Samsung SmartThings ou d'IFTTT.

Q8 : La caméra Tapo prend-elle en charge l'adresse IPv6 ?

R : Non, la caméra Tapo ne prend en charge que l'adresse IPv4.

Q9 : Puis-je utiliser la caméra Tapo sans l'application Tapo et sans compte ?

R : La nécessité d'utiliser l'application Tapo et de disposer d'un compte TP-Link varie en fonction du type de caméra. La plupart des caméras Tapo nécessitent l'application Tapo et un compte TP-Link pour la configuration et l'utilisation. Cependant, si vous disposez d'une caméra compatible HomeKit, vous pouvez la configurer à l'aide de l'application Home au lieu de l'application Tapo et d'un compte TP-Link.

Q10: Can the Tapo camera be used and activated without a Wi-Fi network?

A: During the configuration process, Tapo cameras need to be connected either wired or wirelessly to a network. Once configured, Tapo cameras can function even when disconnected from the router's network during daily use. The SD card recording function, including detection recording and 24/7 recording, will continue to work. However, please note that without a Wi-Fi network connection, you will not be able to view the camera's live feed, playback videos, or receive detection notifications through the Tapo App.

Q11: Can you rotate the camera 360 degrees?

A: Stick cameras like the Tapo C100 have a ball and socket joint on the base and can be manually rotated 360 degrees. Pan Tilt cameras like the Tapo C210 can be rotated 360 degrees, via the pan/tilt control in the Tapo app.

Q12: How to change the wireless network?

A: Currently the only way to change wireless networks is to reset the camera and reconfigure it.

Q13: What should I do if Tapo C310 still shows Tapo_Cam_XXX default Wi-Fi whilst connected via Ethernet Cable?

A: Please check if the Ethernet cable is still properly connected to the camera. After setting up the camera through Ethernet in the APP, the camera's default Wi-Fi SSID should disappear. However, if the Ethernet cable is disconnected, the camera will enter setup mode again with status led flashing amber and green and start to broadcast Tapo_Cam XXX Wi-Fi again.

Q1: Do I have to use an SD card for the Tapo camera to record if motion is detected?

A: No. Tapo Cameras can record activity either via a cloud subscription (sold separately) or by recording to an installed and formatted MicroSD card. The choice is up to you.

Q2: Does recording overwrite the oldest footage?

A: Yes, by enabling the loop feature the oldest recording will automatically be overwritten when room is needed on the MicroSD card.

Q3: Does the Tapo camera capture photos when a person is detected?

A: If you subscribe to the Tapo Care service, you can utilize the "Rich Notifications with Snapshots" feature. This feature takes a snapshot whenever a person is detected.

Q4: Can I choose where to store the recordings of my Tapo C200 camera?

A: Tapo offers two recording options MicroSD local storage and Tapo Care cloud storage. Local storage is stored to an inserted and formatted MicroSD card, and Cloud Storage is stored on our secure cloud servers.

Q5: How to export/share videos from the Tapo App?

A: To export or share videos from the Tapo App, following these steps:

1. Launch the Tapo app and tap on your Tapo camera to enter its home page.
2. Go to the Playback & Download section, select the videos you want to share and tap on the three-dot icon besides the videos to download. Please note that for videos stored on the microSD card, you need to ensure that the phone and camera are connected to the same Wi-Fi network before you can download them.
3. Go to the Download section. From there, you will find options to Share the selected videos or Download them to the phone album.

Q6: Does the Tapo camera support manual recording?

A: Yes, go to your camera’s live view and look for the record button. Tap once to begin recording. Tap again to stop.

Q7: How can I view 24-hour recordings on the Camera app?

Note: This requires a MicroSD card to be inserted and formatted and 24/7 recording enabled.

A: Tap on the desired camera from the main page in the Tapo app. Tap on Playback and Download. You will see a timeline. If activity was detected you will see callouts below the timeline. Tap on one of these to be taken to that part of the timeline and review the clip

Q8: How do I delete recordings from SD cards through the Tapo App?

A: Please navigate to the camera’s Device Settings page on the Tapo app and tap Format on the Storage & Recording>microSD Card page if you want to delete all recordings. Or you may need to put the SD card into a computer (with an SD card reader) or phone to delete the corresponding recordings.

Q9: How do you adjust the sensitivity settings on a Tapo Camera?

A: Navigate to the camera’s Device Settings page on the Tapo app, then tap Detection, where you can find the Detection Types (such as Motion Detection, Person Detection, etc.), click on the detection type you want to enable, and then change the sensitivity of the detection to a lower/higher level.

Q10: What is the Motion Detection Distance for Tapo cameras?
A: The motion detection distance cannot be specified precisely, as it depends on factors such as object size, range of movement, and camera sensitivity. Please refer to the specifications for our cameras to see the maximum distance of detection.

Q1: Who can access and view my Tapo camera and video recordings?

A: All video streams and activities associated with your Tapo Cam are private and can only be accessed and viewed by individuals who have signed into your TP-Link account or had the authority to access your SD card. You may also share a specific camera with another Tapo account through the share feature.

*Note: It’s highly recommended to enable the 2FA (Two-Factor Authentication) function and never share your account information with anyone.

Q2: Can I view multiple Tapo cameras at the same time?

A: Yes, you can add up to 32 Tapo cameras in the Live View window totally and you will be able to view 4 of them in the same window each time.

Q3: Can multiple accounts/devices view the Tapo camera at the same time?

A: For remote viewing, there is generally no limit on the number of accounts/devices.

For local viewing, typically no more than 3 devices can view the camera live stream at the same time. If there are any devices viewing the camera through ONVIF or RTSP protocols, each of those connections will also count towards the local viewing limit.

For viewing videos recorded on the SD Card (no matter remote or local), only one account/device can access the clips at a given time within the Tapo App.

Q4: Why can’t I use Tapo Care, SD card, and NVR/NAS/Onvif software for video recordings at the same time?

A: Due to the limited hardware performance of the camera itself, Tapo Care, SD card and NVR/NAS/Onvif software cannot be used at the same time to record videos. You can only choose two of them at the same time.

For example, if you are using an SD card and Tapo Care for recording at the same time, the NVR/NAS/Onvif software recording will be disabled automatically.

To restart the recording on the NVR/NAS/Onvif software, please remove the SD card from the camera.

Q5: What if the image is not clear when watching Live View remotely?

A: For most Tapo cameras, you can specific the video quality when streaming remotely. Please go to the Device Settings page of the camera, select Video & Display and customize the Video Quality.

For Tapo C100 V1, the video quality is set to LQ (360P) by default. You can switch to HQ on the Live View page if you want.

Q1: How can I use Tapo Cameras with Chromecast?

A: To use Tapo cameras with Google Assistant, you need a Google Chromecast, a Google Home Hub or any smart display that supports Chromecast (such as a TV with built-in Chromecast). After configured, you can watch the live feed from any Tapo cameras via a spoken command, and you can refer to this link to know the commands the camera support.

Currently, the Tapo cameras don’t support the “camera on/off” command due to possible security risks. For example, an intruder could potentially shut off your cameras with a simple command.

Watching the live feed of Tapo cameras through Google Assistant will use your internet traffic as it’s a Cloud-to-Cloud service. In consideration of your extranet traffic and performance, the live feed will stop after 5 minutes. However, you can ask Google to show the camera again if you want to continue streaming.

Q2: How to view a Tapo camera on a computer? Can it be viewed via a web browser?

A: Currently, we don’t have camera control software for a PC nor can we view the Tapo camera directly on the web, we can only watch Live View of the Tapo Camera on the Tapo App or sync the camera screen to devices like Echo show, fire TV, etc.

Or users may use third-party software to view and manage the camera, and here is the detailed instructions.

Q3: Will the Tapo camera work with NAS or NVR/DVR?

A: Currently, battery-powered camera models do not support ONVIF. Other Tapo Cameras supports the standard ONVIF protocol (Profile S), so it will work with NVR/DVR or NAS devices that support the standard ONVIF protocol as well.

Refer to this link to learn more about how to connect Tapo camera to a NAS or NVR.

Q1: Can we change the video quality of the Tapo camera when watching the video with Echo Show or Fire TV?

A: No, it is not possible to change the video quality of the Tapo camera when watching the video with Echo Show or Fire TV.

Q2: What can I do if the audio from the Tapo camera sounds a bit muffled?

A: If the audio is muffled or there is noise/echo when watching the live view or recorded videos of the Tapo camera, try the below troubleshooting steps.

1. Relocate the camera in case there is any other device that may have interference with it.

2. Move and put the phone much farther away from the camera or at least put them in two different rooms and test the two-way audio again.

Q3: What can I do if the video recordings from the SD card cannot be played on a computer?

A: The SD card will be divided into multiple folders automatically once formatted on the Tapo App, and all of the folders will be named as xxxxxxxx_000000_tp00001.mp4, xxxxxxxx_000000_tp00002.mp4, and so on. This folder or clip cannot be played or opened as there is no recording in it. The recorded videos will fill in these folders one by one.

Q1: How many Tapo cameras can be managed by one account?

A: There is no quantitative limit on the cameras that can be set up or controlled by one account on the Tapo App, however, Tapo Care is only available to a maximum of 10 cameras on one account. If you would like Tapo Care for more cameras, you will need another account.

Q2: How secure is this camera?

A: Data security is important to us and we understand that it is essential for your peace of mind. We use industry-standard AES 128-bit encryption with SSL/TLS to encrypt the camera data, ensuring your home security.

Click How secure are Tapo devices? for more information.

Q3: What's the bandwidth required for the Tapo camera to work properly?

A: The recommended bandwidth for each camera will vary due to different camera types and resolutions. The upload bandwidth for each camera would be around 5Mbps to stream a live feed or upload videos. Please ensure your network meets this requirement and if necessary, adjust the resolution accordingly to stay within the upstream limit.

Most importantly, however, the actual streaming experience would be affected by the surrounding wireless interference and the signal strength, even when the bandwidth is enough. In this case, it’s suggested to eliminate possible wireless interference (like Bluetooth devices, USB 3.0 devices, cordless phones, and microwave ovens) or place the camera closer to the router.

Q4: Can I bind/use the Tapo Camera with my current Kasa Cam/NC Cam account?

A: Absolutely! You can conveniently log in to the Tapo App using your existing Kasa Cam/NC Cam account and seamlessly manage your Tapo camera.

Q5: How can I change my login email address on the Tapo App for my Tapo camera?

A: To change your login email address on the Tapo App, follow these steps:

1. Open the Tapo App and tap on the ‘Me’ option in the bottom menu.
2. Tap on Log Out to sign out your current account.
3. Log in again using your new email address and password.
4. Reset and reconfigure your Tapo camera on the Tapo App using your new account.

Q6: Can I use my Tapo camera anywhere if there is no internet?

A: You can use the camera or watch the live view without an internet connection, but please ensure both your phone and the camera are connected to the same wireless network. The Local storage with the SD card will still work, and users can view the saved recordings through Playback.

Note: Notification or any other service associated with the TP-Link Cloud will not work if there is no internet access.

Q7: Does Tapo Cam monitor 24/7?

A: Except for the battery-powered Tapo Cameras, such as Tapo C420, C400, and D230, etc., other Tapo Cameras can monitor 24/7, and the users can set the Continuous Recording or Detection Recording schedule on the Camera Settings>Recording Schedule page.

Note:
1) A microSD card is required to enable the Continuous Recording feature.
2) Your camera must be powered on and NOT in Privacy Mode for the monitoring to take place.

Q8: What is Privacy Mode?

A: With Tapo Cam’s Privacy Mode you can enable or disable streaming and recording of video and audio. When you enable this option, your camera will not record audio or video, and you will not receive any event notifications.

Q9: Can I turn my Tapo camera on or off from my mobile phone?

A: Unfortunately, it doesn’t support turning on/off the camera on the Tapo App at present. If you want to turn on/off the camera, you need to switch it off manually or you may just plug the camera into a smart plug like Tapo P100 and set a schedule to turn it on/off automatically.

Or you can disable streaming and recording of video and audio with Tapo Cam's Privacy Mode, but please note that when you select this option your camera will not record audio or video, and you will not receive any event notifications.

Q11: Is it possible to add or manage the Tapo camera using the Kasa app?

A: No, the Tapo cameras have their own dedicated Tapo App for management and monitoring. They are distinct from Kasa Cams in terms of functionality and marketing.

Q12: Do I need to keep the Tapo App open to receive notifications?

A: The notification behavior may vary depending on your phone model and operating system. For iOS devices, you can receive notifications even when the Tapo App is closed.

However, on certain Android phones, you may encounter issues with receiving notifications due to settings such as "Background Data Settings," "Data Saver," "Background Restriction," or other device-specific configurations.

Q13: Does Tapo Camera support cloud storage?

A: Yes, Tapo camera does support the cloud storage feature with the Tapo Care services: https://www.tp-link.com/tapocare/

Q14: Is it secure to save the wireless credentials on the Tapo App when I try to set up the Tapo Cam on the Android phone?

A: Sure, data security comes first. We save the wireless SSID and password in the private libraries of the Tapo App, which won't be exposed to anyone else, in case of users forget their wireless password and may fail to link up their cameras. However, if you do worry about the security, you may just uncheck the "save password" option when you add the camera on the Tapo App.

Q15: What should I do if the camera stops working after I change the Wi-Fi name or password, or just change a new router?

A: After you change the Wi-Fi name or password, the camera will be disconnected from the router as it cannot automatically recognize the new SSID or password. You need to reset and reconfigure the camera. As for a new router, as long as it shares the same 2.4G wireless network name, password, and security model with the old router, the camera should be connected to the new router automatically. If not, please reset and reconfigure it.

Q16: Can I turn off the IR LED of my Tapo camera in Night Mode?

A: No. The IR LED cannot be turned off when the camera is in Night Mode. We do not recommend pointing the camera directly at a glass window at night since the IR light that comes up may reflect light and will result in a fuzzy or poor image.

Si vous souhaitez désactiver la LED IR la nuit, veuillez basculer la vue de la caméra en mode jour.

Les caméras plus récentes disposent d'un deuxième mode IR qui sera beaucoup moins visible à l'œil nu. Veuillez consulter les spécifications de votre caméra pour savoir si elle prend en charge les longueurs d'onde IR de 580 nm et 940 nm.

Q17 : La caméra Tapo peut-elle être alimentée via Ethernet (PoE) ?

R : Non. La caméra Tapo doit être alimentée par l’adaptateur secteur fourni ou par la batterie intégrée (pour les modèles alimentés par batterie uniquement).

Q18 : Comment puis-je zoomer sur la vue en direct ou sur les images enregistrées pour mieux voir les personnes dans les enregistrements ?

R : Il existe deux méthodes que vous pouvez utiliser pour zoomer.

Méthode 1 : Double-cliquez sur l’écran sur la zone que vous souhaitez zoomer.

Méthode 2 : Placez deux doigts sur l'écran à l'endroit où vous souhaitez effectuer un zoom avant et écartez-les. En ajustant la distance entre vos deux doigts, vous pouvez contrôler le niveau de grossissement et zoomer jusqu'au niveau de détail souhaité.

Note:

Les enregistrements en direct et sur carte SD peuvent être agrandis, mais pas les enregistrements sur le cloud.

Q19 : Puis-je faire pivoter l’image de la caméra Tapo à 90 degrés ?

R : L'application Tapo prend actuellement en charge une rotation à 180 degrés pour la plupart des caméras (https://www.Tapo.com/faq/25/). Malheureusement, il n'existe aucun paramètre permettant de faire pivoter l'image vidéo de 90 degrés en raison de limitations matérielles. Cette limitation garantit un meilleur ajustement dans la fenêtre d'affichage en direct horizontale 4:3 de l'application.

Si vous devez monter la caméra en position latérale, par exemple sur un mur, mais que vous souhaitez tout de même conserver une vue horizontale, vous pouvez explorer les outils de montage mural tiers conçus à cet effet.