Search
Search Menu

What should I do if an error occurs with the battery of the Robot Vacuum?

Troubleshooting
Updated 08-08-2023 01:20:37 AM 23418
This Article Applies to: 

If the robot vacuum or APP prompts Battery Error, please try the following steps:

1. Restart the robot vacuum.

2. The battery temperature is too high or too low. Please wait until the battery temperature changes to 0℃- 40℃ (32℉- 104℉).

If the problem still persists, please Contact Support.

Looking for More

Is this faq useful?

Your feedback helps improve this site.

Recommend Products

Community

TP-Link Community

Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.

Visit the Community >

From United States?

Get products, events and services for your region.

GO Other Option

This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy . Don’t show again

This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy . Don’t show again

Basic Cookies

These cookies are necessary for the website to function and cannot be deactivated in your systems.

TP-Link

accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType

Livechat

__livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID

Youtube

id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ

Analysis and Marketing Cookies

Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.

The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.

Google Analytics & Google Tag Manager

_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>

Google Ads & DoubleClick

test_cookie, _gcl_au

Meta Pixel

_fbp

Crazy Egg

cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs

Hotjar

OptanonConsent, _sctr, _cs_s, _hjFirstSeen, _hjAbsoluteSessionInProgress, _hjSessionUser_14, _fbp, ajs_anonymous_id, _hjSessionUser_<hotjar-id>, _uetsid, _schn, _uetvid, NEXT_LOCALE, _hjSession_14, _hjid, _cs_c, _scid, _hjAbsoluteSessionInProgress, _cs_id, _gcl_au, _ga, _gid, _hjIncludedInPageviewSample, _hjSession_<hotjar-id>, _hjIncludedInSessionSample_<hotjar-id>

Linkedin

lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or