Introduce the Support Page of New Omada Website
404 Introduce the support page of new Omada website
2.3.5 Declaration of Conformity
Introduce the support page of new Omada website
We can now employ technical support solutions for Omada enterprise network products through a comprehensive set of online documents, videos, resources, tools, and support services.
Homepage
The Omada network support homepage is shown below. In this guide, the following 6 modules marked in the figure will be introduced.
1 General Search
Input a product model, resource name, or keyword in the search box, and it will indicate relevant products and articles.
Press Enter and go to the search results page.
All related products, documents, downloads, bulletins, and community posts will be listed below.
In the support page, user can sort the resource list by
- Relevance
- Date
- Visits
And filter the resource list by
- Product
- Type
- Tags
2 Main Features
Support resources are categorized into Documents, Videos, Downloads, and Bulletins.
The following types of documents can be found here.
- Datasheet
- Hardware Installation Guide
- Quick Start Guide
- Knowledgebase
- Configuration Guide
- Troubleshooting Guide
- FAQ
- Release Note
- Reference Guide
- CLI Reference Guide
- User Guide
Here is an example of a document.
Search or select a product model and the relevant setup videos / how-to videos will be displayed below.
Click on any video, it will pop up the player window on the current page.
The following files can be downloaded from the Download center.
- Firmware
- Software
- Omada Controller
- Omada Discover Utility
- VPN Client
- Easy Smart Configuration Utility
- Unmanaged Pro Configuration Utility
- USB Console Driver
- Pharos Control
- MIBs Files
- GPL Code
- Declaration of Conformity
Search or select a product model and go to the firmware download page.
Take the EAP660 HD V1 for example.
Click on the software you want to download.
Take the Omada Controller for example.
Search or select a product model. The download link will be displayed below.
It's similar to MIBs Files Download.
2.3.5 Declaration of Conformity
It's similar to MIBs Files Download.
Declaration of Conformity is only available in countries or regions that require it.
The following bulletins will be posted here.
- Security Vulnerability
- EOL/EOM/EOS Notification
3 Tools
Access to the following useful apps and online tools.
- Emulators
- Network Deployment Adviser (Under repair)
- Network Designer (Coming Soon)
- Omada App
- Omada Wi-Fi Navi App (Coming Soon)
- Compatibility List
4 Product Support
Search or select a product model and go to the product support detail page.
Take the ER605 V2 for example.
5 Contact Support
https://support.omadanetworks.com/#contact-us
- Online Support - Open a chat window.
Online Support is not available in some countries or regions.
- Call Support - Call Center service information.
- Warranty Services - Access the warranty policy and the product registration system.
- Email Support - Fill out the form to send an email.
Email Support is replaced by Case Portal in certain countries or regions.
Please note that Case Portal requires login.
6 Account
Log in with your TP-Link ID, you can access the Account center from the top right corner of the website.
Two kinds of Messages are currently supported.
- Service Request update
- RMA Request update
View and manage the Bookmarks for
- Documents
- Videos
Hope the above sections may help you to use the new interface smoothly.
Is this faq useful?
Your feedback helps improve this site.
TP-Link Community
Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.