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Pembaruan terkini mungkin telah memperluas akses ke fitur yang dibahas dalam FAQ ini. Kunjungi halaman dukungan produk Anda, pilih versi perangkat keras yang benar untuk perangkat Anda dan periksa bagian Lembar Data (Datasheet) atau firmware untuk mengetahui peningkatan terbaru yang ditambahkan ke produk Anda.
Robot vacuums typically don’t fall down stairs because they’re designed to use downward-facing sensors to detect and avoid stairs, If it happens, it might be caused by the abnormal cliff sensor.
The cliff sensor is a sensor that prevents the Robot Vacuum from falling.
The Robot Vacuum has a total of 3 cliff sensors, which are distributed on the bottom of the left, right, and front.
You may try the following troubleshooting steps:
1. Turn the robot vacuum over, and wipe the cliff sensor with a damp cloth.
2. Keep the robot vacuum upside down, and press the Start button to check if the main wheels stop spinning after a brief spin and an alarm sounds.
NOTE: The robot vacuum is not suitable for black floors.
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