How can I delete my TP-Link cloud account?
169582 We understand there are times when you want your TP-Link account deleted, along with any information associated with the account. We're happy to assist!
However, before we help you delete your TP-Link cloud account, it is important to first understand the consequences of performing such an action：
The deleting of a TP-Link ID/TP-Link Cloud account is a permanent action and cannot be reversed.
If you delete your TP-Link ID/TP-Link cloud account you will lose access to the following:
- Device Management using TP-Link apps or cloud services
- All cloud data, including recordings (TapoCare/KasaCare)
- Access to services like our Warranty Portal or Community Forum
- 3rd Party Cloud interactions (Google Assistant/Amazon Alexa)
If you understand this and wish to continue you can use the following link to request your account deletion: https://account-delete.tplinkcloud.com/#/
Step 1. Please check the note carefully and then click “Continue”.
Step 2. Type in your TP-Link ID and password. If you forget the password, please reset the password first.
Open a browser, type https://community.tp-link.com/en/forgetpw in the address bar and press Enter. On the pop-up webpage, please type in your registered email address, and click OK.
A request email will be sent to your mailbox. Then go to the bottom of this FAQ and follow on Reset password by email.
Step 3. After logging in, please click “Send Verification Email” to continue.
If you don’t receive the email, please click “Resend” button for a try. If it still doesn’t work, please kindly check your Spam folder.
Step 4. You will receive an email from our system, simply tap “Click to verify it’s you” within 30 minutes. Once it prompts “Verified”, please go back to the “Verify Your Identity” page on Step 3 and click “Verified & Continue”.
Step 5. Please read the information carefully and tick the option, then click “Next”.
Step 6. Please finish the survey and click “Next”.
Step 7. The process of deleting the account is irreversible. Please confirm your deletion again. If you confirm it, please click “Permanently Delete Account” to start the deletion process.
And an email will be sent to you within 72 hours to notify you whether your TP-Link ID has been deleted successfully or not.
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