What Should I Do If I Cannot Control My VIGI Devices?
VIGI C400HP , VIGI C340HPWSM , VIGI C540HPWSM , InSight S345-4G , VIGI NVR2016H-16P , VIGI C540V , VIGI C540S , VIGI C250 , VIGI C450 , VIGI C330 , VIGI C330I , VIGI C455 , VIGI C440HWSM-W4 , VIGI C230I Mini , VIGI C580-W , InSight S655I , VIGI C340 , VIGI C540-4G , VIGI NVR2016H , VIGI C340-W , VIGI C540 , VIGI C385 , VIGI C420 , VIGI C430I , VIGI C220I , VIGI NVR1108H-W , VIGI C240I , VIGI C440-W , VIGI C540HWSM-W4 , InSight S445ZI , VIGI C340S , VIGI NK4P-T4425-2T , VIGI C540-W , VIGI C230 , VIGI C350 , VIGI C300P , VIGI C430 , VIGI C355 , InSight S345ZI , VIGI C320I , VIGI NVR2016H-16MP , VIGI C340I , VIGI C580-4G , VIGI C420I , InSight S245ZI , VIGI C340HWSM-W4 , VIGI C300HP , VIGI C340 (VIGI C340HPWSM) , VIGI C240 , VIGI C485 , VIGI C400P , VIGI C440 , VIGI C440I , VIGI C445 , VIGI C230I
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
If you have finished the configuration on the VIGI app but you are unable to control the VIGI device with the app, you can refer to the following steps to troubleshoot.
Case 1: Unable to control the VIGI device in the local network.
Step 1. Ensure the router is working properly. You can connect your phone or laptop to the Wi-Fi network of your router, then confirm if the router is working or not.
Step 2. Make sure if there are any mac filtering, ACL, and firewall rules on the router. If yes, disable the rules and then reboot the VIGI device for a try.
Step 3. Move the VIGI device closer to the router/switch or check the Ethernet connection to your router/switch, in case the problem is caused by the bad signal or cable. It is recommended to use a 3ft cable during the troubleshoot to isolate the possible cause.
Step 4. Update the firmware of the VIGI device.
Case 2. Unable to control the VIGI device remotely.
Step 1. Ensure you can control the VIGI device in the local network. If you are unable to control the VIGI device in the local network, please refer to the Case 1 to troubleshoot.
Step 2. Upgrade your VIGI device to the latest firmware. On the VIGI app, find your model and view More Settings, then tap Firmware Update to update the firmware.
Step 3. Try to change the DNS server on your home router.
Step 4. Disable firewall settings if there is one on your home router/switch, then reboot the router/switch.
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