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What can I do if the Tapo app is not working properly (smart plug, smart camera, smart bulb)?

Tapo Others

更新済み07-01-2024 09:01:20 AM

28230

対象製品:

TL63-5 , Tapo L930-10 , Tapo L510E(2-pack) , Tapo L930 , Tapo C310 , Tapo P100 (2-pack) , Tapo S210 , Tapo L930-5 , Tapo P115M , Tapo T300 , TL13E , Tapo C201 , Tapo DL130 , Tapo C202 , Tapo RVA300 , Tapo C125(2-Pack) , Tapo RVA301 , Tapo D100C , Tapo S505D , Tapo C200 , Tapo H100 , Tapo L900-20 , Tapo RV30C Mop Plus , TL62-5 , Tapo A100-INT , Tapo L925-5 , Tapo C410 , TC70P2 , Tapo C320WS , Tapo C402 KIT , Tapo L900 , Tapo P125M , Tapo C425 , Tapo RVA200 , Tapo RVA202 , Tapo RV30 Max , Tapo S200B , Tapo L920 , Tapo C420 , Tapo DL110 , Tapo H200 , Tapo C510W , Tapo C402KIT , Tapo S200D , Tapo RV10 Lite , Tapo C620 KIT , Tapo C325WB , Tapo L530B(2-pack) , TD21 , Tapo L531E , Tapo RV20 Mop Plus , TD25 , Tapo C310P2 , Tapo C403 , Tapo RVA100 , Tapo P105(2-pack) , Tapo C400 , Tapo RVA101 , Tapo RVA102 , Tapo L520E , Tapo L530E(4-pack) , Tapo RVA103 , Tapo C425 + Tapo A200 , Tapo C402 , Tapo RVA104 , Tapo A100 , TL61-10 , Tapo L920-10 , Tapo RV20 Max , Tapo RV30 Plus , TS15 , Tapo S500 , Tapo P110 , Tapo S505 , Tapo C425 + A200 , Tapo L900-5 , Tapo P115 , Tapo P300M , Tapo H500 , Tapo T30 KIT , Tapo P100 (4-pack) , Tapo Smart Wi-Fi Door Lock , Tapo P360 , Tapo C400S1 , Tapo C400S2 , Tapo RV20 Mop , Tapo D130D , Tapo L530B , Tapo L530E , Tapo P125 , Tapo C500 , TC85 KIT , Tapo A201 , Tapo A200 , Tapo C860 , Tapo P105A , TL31 , Tapo RV30 Max Plus , Tapo L530E(2-pack) , TL33 , Tapo C210P2 , Tapo C200C , Tapo L535B , Tapo RV20 , Tapo D230S1 , Tapo L535E , Tapo TC70 , TC41 , TC40 , Tapo L535 , Tapo RV20 Plus , Tapo RV20 Max Plus , Tapo D130 , Tapo TC65 , Tapo L536E , TS25 , Tapo RV30 , Tapo P100 , Tapo P105 , Tapo C840 , Tapo C720 , Tapo C428 KIT , Tapo E100 , Tapo RV30C Mop , Tapo P110MA , TC82 KIT , Tapo T110 , TC65 , Tapo D225 , Tapo S500D , Tapo RV30C , Tapo P304M , Tapo L630 , Tapo L510 , Tapo D100 , TC60 , Tapo D230 , TC68 , Tapo P135 KIT , Tapo C200P2 , Tapo RV10 , Tapo C525WB , Tapo L510B , Tapo L510E , Tapo D235 , TC55 , Tapo TC60 , TC53 , Tapo E200 , Tapo RV10 Plus , Tapo P400M , Tapo RV30C Plus , Tapo S120 , Tapo C220C , Tapo L920-5 , TL61-5 , TP15 , TC85 , Tapo C110 , Tapo L610 , Tapo RV30C Slim , Tapo C111 , TC82 , Tapo P100M , Tapo Smart Video Door Lock , TP25 , Tapo C420S1 , Tapo P135Kit , Tapo C420S2 , Tapo T100 , Tapo P300 , Tapo C420S4 , Tapo C125 , Tapo C120 , TC73 , TC72 , Tapo C121 , Tapo D210 , TC71 , TC70 , Tapo P306 , Tapo P100(1-pack) , Tapo C110P4 , Tapo C110P2 , TP10 , Tapo S220 , Tapo S500DM , Tapo T315 , Tapo C403 KIT , Tapo T310 , Tapo C212 , Tapo C420S1 + Tapo A200 , Tapo H900 , Tapo D660 , Tapo P100MA , Tapo C210 , Tapo P110M , Tapo C520WS , Tapo C211 , Tapo C100P4 , Tapo H110 , Tapo L900-10 , Tapo RV70 Omni , Tapo C410 KIT , Tapo L510B(2-pack) , Tapo C225 , Tapo P400 , Tapo RVA400 , Tapo C220 , Tapo C100 , Tapo C101 , Tapo C222 , Tapo L510E(4-pack) , Tapo H100M , Tapo L720W , Tapo C425 KIT

対象製品はFAQに記載の機能に対応した製品を列挙するものではなく、機能が影響する可能性のある機種も同時に記載をしております。機能の対応有無は必ず各製品ページの仕様欄をご確認ください

If there’s something wrong with the Tapo app, please try to do the below troubleshooting based on the problem you have.

Q1: Can’t install the Tapo app successfully

Tapo app requires Android 4.4 or higher/iOS 9.0 or higher OS version on your mobile device. If you encounter any installation problems, please kindly check and update the OS version on your mobile device.

Q2: Tapo app has a crash issue

1. Uninstall the Tapo app, then reinstall the latest app on your phone.

2. Install the Tapo app on another phone for a try.

Q3: Fail to login with TP-Link ID

1. Open a browser and search something on the mobile device, make sure it has internet access.

2. Connect the mobile device to another Wi-Fi network for a try.

3. Uninstall and reinstall the latest Tapo app, then open the app and log in.

4. Use a different mobile deivce to download and install the Tapo app, then try to log into the app again.

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