Why cannot the adapter detect the 5G Wi-Fi of my router?
388867 Note: This FAQ is only for the dual-band wireless adapter and wireless router.
Case1: Can not see any 5G Wi-Fi.
The old wireless adapter that doesn't support 5G installed on your computer may affect the 5G wifi broadcasting of the TP-Link wireless adapter, so if you are unable to see the 5G wifi, please disable the old wireless adapter following the steps:
To disable the other adapters, please click the WIN on the keyboard, then input the network. Open the View Network Connection. Then check the Wi-Fi list again if you can see the 5G Wi-Fi or not. If not, please go to case2.
Case 2:Cannot see the 5G Wi-Fi of your router
If you have an old wireless adapter, please disable it first to check if it's working.
If the same story, please do the following troubleshooting:
Open the management page of your main router, go to the wireless settings, then change the channel of 5G Wi-Fi to 36. Then check the Wi-Fi list again. Here we take the TP-Link router as an example
It might be affected by DFS, for the details, please refer to :
https://wifinigel.blogspot.com/2018/05/the-5ghz-problem-for-wi-fi-networks-dfs.html
If the 5G Wi-Fi still does not show in the Wi-Fi list, please contact the support team.
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