Why Deco's WiFi is showing Internet May Not Be Available on my mobile device when standing next to the Deco unit?
Deco X20 , Deco BE65-5G , Deco M1300 , Deco HC4 , Deco X25 , Deco X3600(2-pack) , Deco Voice X50 , Deco E4R , Deco E4S , Deco X4300 Pro , Deco X60(3-pack) , Deco W6000 , Deco X3600 , Deco X1500-4G , Deco X50-PoE , Deco S4(2-pack) , Deco WB10800 , Deco W7200 , Deco P9 , Deco X68(1-pack) , Deco P7 , Deco X20-DSL , Deco X20-4G , Deco PX50 , Deco BE95 , Deco BE5000 , Deco S7 , Deco X76 Plus , Deco S4 , Deco BE65 Pro , Deco XE70 Pro , Deco X20(2-pack) , Deco X90 , Deco X3000-5G , Deco W2400 , Deco X95 , Deco BE25 , Deco X96 , Deco W6000(2-pack) , Deco XM73 , Deco X20(1-pack) , Deco X68(3-pack) , Deco XE75 Pro , Deco XE200 , Deco M9 Plus , Deco M3W , Deco W3600 , Deco X68(2-pack) , Deco X50-DSL , Deco X60F , Deco X68 , Deco WM9000 , Deco X58-4G , Deco X5700 , Deco S4(3-pack) , Deco M4(3-pack) , Deco XE5300 , Deco M5 , Deco M4 , Deco HX20 , Deco XE75 , Deco M3 , Deco X75 , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X3600(3-pack) , Deco BE85 , Deco X50-Outdoor , Deco Voice X20 , Deco X73-DSL , Deco X50-5G , Deco X5400 Pro , Deco X80 , Deco X60(2-pack) , Deco HB6300-PoE , Deco X60(1-pack) , Deco X68(1 pack) , Deco 5G , Deco M5 Plus , Deco P7(2-pack) , Deco S4(1-pack) , Deco BE11000 , Deco X50 , Deco X55 , Deco E4 , Deco E3 , Deco BE63 , Deco HB6300-Outdoor , Deco BE65 , Deco M9 Plus(2-pack) , Deco X80-5G , Deco X55 Plus , Deco X5700(2-pack) , Deco AC1200 , DecoX5700(2-pack) , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
User may experience roaming issues on their mobile devices when connecting to Deco’s Wi-Fi. When they walk around the house, at certain locations where one of the Decos is close by, the mobile devices is still showing “Internet May not Be Available”.
Although the mobile device can see the nearby Deco’s Wi-Fi, signal shows full bars in Wi-Fi settings, it actually is still connected to the distant Deco’s Wi-Fi, speed associated with the remote Deco is not high enough to maintain a stable connection to internet, this explains why mobile devices can see full signal but could not connect to internet. Users may wonder, why doesn’t my mobile device switch to the nearby Deco’s Wi-Fi network, which obviously has better signal? The answer is “The mobile device is Not 802.11 k&v supported”.
Does the Deco M5 support 802.11k&v standard roaming?
Yes, the Deco M5 does support standard 802.11k&v roaming, but to fully explore the roaming advantages of 802.11k&v, the client side (the mobile devices) also needs to support 802.11k&v. With 802.11k&v supported, the mobile device would scan the signals and compare their quality regularly and choose to connect to Wi-Fi networks much more wisely.
How do I know whether my mobile device support 802.11k&v roaming?
Nowadays most high-end mobile phones on the market support 802.11k&v. If you are uncertain about your device, please contact the manufacturer for confirmation.
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