What Should I Do If I Cannot Control My VIGI Devices?

If you have finished the configuration on the VIGI app but you are unable to control the VIGI device with the app, you can refer to the following steps to troubleshoot.

Case 1: Unable to control the VIGI device in the local network.

Step 1. Ensure the router is working properly. You can connect your phone or laptop to the Wi-Fi network of your router, then confirm if the router is working or not.

Step 2. Make sure if there are any mac filtering, ACL, and firewall rules on the router. If yes, disable the rules and then reboot the VIGI device for a try.

Step 3. Move the VIGI device closer to the router/switch or check the Ethernet connection to your router/switch, in case the problem is caused by the bad signal or cable. It is recommended to use a 3ft cable during the troubleshoot to isolate the possible cause.

Step 4. Update the firmware of the VIGI device.

Case 2. Unable to control the VIGI device remotely.

Step 1. Ensure you can control the VIGI device in the local network. If you are unable to control the VIGI device in the local network, please refer to the Case 1 to troubleshoot.

Step 2. Upgrade your VIGI device to the latest firmware. On the VIGI app, find your model and view More Settings, then tap Firmware Update to update the firmware.

Step 3. Try to change the DNS server on your home router.

Step 4. Disable firewall settings if there is one on your home router/switch, then reboot the router/switch.