TP-LINK Replacement & Warranty

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Warranty & RMA Policy

A. Warranty

1. TP-Link provides 3 years warranty to our selected models purchased starting from the date 1 June 2017 based on the S/N (serial number) or the purchase invoice date.

Note: The first two numbers of S/N (11characters) or the first three numbers of S/N (13 characters) means produce/purchase year and the following number, means produce/purchase month. ”A” means OCT,”B” means NOV,”C” means DEC.

2. Starting 1st February 2024, all new purchases of Omada* products will come with an extended 5-year warranty

3. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone. 

4. No international warranty

5. **Product accesories such as power adapters, ethernet cable, USB adapter only entitled 3 months warranty. 

6. In accordance with real-time inventory for warranty

Products Category Products in Category Warranty Period
Home Whole Home Wi-Fi/Mesh Wi-Fi /Deco 3 Years
Wi-Fi Router
Adapters/USB Adapters
Access Points
Range Extenders
Powerline Adapters
Smart Home Smart Plugs 2 Years
Wire-Free Doorbell
Indoor/Outdoor Wired Cameras
Wire-Free Cameras Wire-Free Smart Cameras 2 Year
Solar Charging Panel Solar Charging Panel (for Wire-Free Cameras) 1 Year
Battery (Removable/Pack) Wire-Free Camera Battery 6 month
Robot Vacuums Robot Vacuums 1 Year
Robot Vacuum Accessories Brushes, Mop Pads, Filters, Boundary Tape 1 Year
Smart Home Sensors 1 Year
Buttons
Light
Smart Home Hub
Home Class Accessories USB Hubs/Port Hubs 2 Years
USB Converters/USB to Gigabit Ethernet Adapter
Business-Class Switches (Non Omada) w/ Steel Chassis  2 Years
w/ Plastic Chassis 
LiteWave Switches w/ Steel Chassis 
w/ Plastic Chassis 
TP-Link ViGi Surveillance VIGI camera with metal chassis 5 Years
VIGI camera with plastic chassis 2 Years
VIGI NVR
Omada SDN  Omada Switches

5 Years

Exclude product accesories in the box such as

power adapters, ethernet cable, USB adapter

only entitled 3 months warranty. 

Omada VPN Routers
Omada Controllers
Omada Access Points
Omada Outdoor Switches
Omada Outdoor Access Points
Omada Long Range Wireless Bridge
Omada GPON SDN GPON / GPON Accessories
PharOS Outdoor Access Points PharOS WISP/Long Range outdoor
access points
Business Class / Omada Accessories  POE Accessories 5 Years
Media Converters
Transceivers
SFP+/SFP  Module / DAC Cable 
 Chassis Accessories

*XZ000-G3 | XC220-G3v | XX230v (3 years)

**Robot Vacuum only for Repair

 

For below conditions, we will not provide warranty , please kindly check and take care:

1. Product is physical damaged, lightning strike, watered, burned or other manmade damaged.

2. Model is opened, or serial number, missing, or parts of the model missing

B. RMA REQUEST

1. Contact us through our technical support email : support.my@tp-link.com, our representative will reply to you.

2. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone. 

Distributors and dealers have to follow the above points, and do necessary testing while receiving the peripherals from consumer. TP-Link engineer will retest RMA models, we will do warranty the product once after we confirmed, but if we test and find it’s a good one, we will return it back to the customer.

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