Warranty & RMA Policy
A. Warranty
1. TP-Link provides 3 years warranty to our selected models purchased starting from the date 1 June 2017 based on the S/N (serial number) or the purchase invoice date.
Note: The first two numbers of S/N (11characters) or the first three numbers of S/N (13 characters) means produce/purchase year and the following number, means produce/purchase month. ”A” means OCT,”B” means NOV,”C” means DEC.
2. Starting 1st February 2024, all new purchases of Omada* products will come with an extended 5-year warranty
3. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone.
4. No international warranty
5. **Product accesories such as power adapters, ethernet cable, USB adapter only entitled 3 months warranty.
6. In accordance with real-time inventory for warranty
| Products Category | Products in Category | Warranty Period |
| Home | Whole Home Wi-Fi/Mesh Wi-Fi /Deco | 3 Years |
| Wi-Fi Router | ||
| Adapters/USB Adapters | ||
| Access Points | ||
| Range Extenders | ||
| Powerline Adapters | ||
| Smart Home | Smart Plugs | 2 Years |
| Wire-Free Doorbell | ||
| Indoor/Outdoor Wired Cameras | ||
| Wire-Free Cameras | Wire-Free Smart Cameras | 2 Year |
| Solar Charging Panel | Solar Charging Panel (for Wire-Free Cameras) | 1 Year |
| Battery (Removable/Pack) | Wire-Free Camera Battery | 6 month |
| Robot Vacuums | Robot Vacuums | 1 Year |
| Robot Vacuum Accessories | Brushes, Mop Pads, Filters, Boundary Tape | 1 Year |
| Smart Home | Sensors | 1 Year |
| Buttons | ||
| Light | ||
| Smart Home Hub | ||
| Home Class Accessories | USB Hubs/Port Hubs | 2 Years |
| USB Converters/USB to Gigabit Ethernet Adapter | ||
| Business-Class Switches (Non Omada) | w/ Steel Chassis | 2 Years |
| w/ Plastic Chassis | ||
| LiteWave Switches | w/ Steel Chassis | |
| w/ Plastic Chassis | ||
| TP-Link ViGi Surveillance | VIGI camera with metal chassis | 2 Years |
| VIGI camera with plastic chassis | ||
| VIGI NVR | ||
| Omada SDN | Omada Switches |
5 Years power adapters, ethernet cable, USB adapter only entitled 3 months warranty. |
| Omada VPN Routers | ||
| Omada Controllers | ||
| Omada Access Points | ||
| Omada Outdoor Switches | ||
| Omada Outdoor Access Points | ||
| Omada Long Range Wireless Bridge | ||
| Omada GPON SDN | GPON / GPON Accessories | |
| PharOS Outdoor Access Points | PharOS WISP/Long Range outdoor access points |
|
| Business Class / Omada Accessories | POE Accessories | 5 Years |
| Media Converters | ||
| Transceivers | ||
| SFP+/SFP Module / DAC Cable | ||
| Chassis Accessories |
*XZ000-G3 | XC220-G3v | XX230v (3 years)
**Robot Vacuum only for Repair
For below conditions, we will not provide warranty , please kindly check and take care:
1. Product is physical damaged, lightning strike, watered, burned or other manmade damaged.
2. Model is opened, or serial number, missing, or parts of the model missing
B. RMA REQUEST
1. Contact us through our technical support email : support.my@tp-link.com, our representative will reply to you.
2. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone.
Distributors and dealers have to follow the above points, and do necessary testing while receiving the peripherals from consumer. TP-Link engineer will retest RMA models, we will do warranty the product once after we confirmed, but if we test and find it’s a good one, we will return it back to the customer.