Why my ADSL modem get abnormal IP on Telstra BigPond and how to solve it (TD-W8950N, TD-W8950ND,TD-W8960N,TD-W8968 V3 V4)?
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Updated 08-09-2024 03:12:37 AM50316
This Article Applies to:
TD-W8968 , TD-W8950ND , TD-W8950N , TD-W8960N
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
NOTE:This article applies to TP-Link modem router users on Telstra BigPond who encounter issue that devices sometimes obtain an abnormal IP.
Here take TD-W8960N as an example.
What is the matter?
If you are using Telstra BigPond Internet service and find your devices connected to router sometimes obtain an abnormal IP as below:
IP Address: 101.182.X.X
Subnet Mask: 255.255.0.0
Gateway: 101.182.255.254
DNS Server: 61.9.133.193/61.9.133.194
It is caused by some changes of Telstra BigPond, makes it two DHCP servers existing on the line, DHCP server of ISP will also offer IPs to devices connected to router, that is the IP like 101.182.X.X
How to solve it?
Log into the management interface of your modem router. If you don’t know how to do that, please click here.
Go to Advanced Setup->WAN Service, find the Bridge with 8/35, check Remove, and click Remove.
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