No phone numbers are displayed for incoming calls or outgoing calls

Troubleshooting
Updated 04-10-2024 06:20:33 AM Number of views for this article7789
This Article Applies to: 

phenomenon

  • a phone that connects to the modem router does not display the caller's phone number for incoming calls, or the caller's phone number is only visible on the phone's display for a very short time.
  • a phone doesn't show which phone number the caller called.

troubleshooting

note:

take the actions described here one at a time. after each action, check to see if the problem is resolved.

  • upgrade the firmware of the modem router

refer to the faq to update your modem router to the latest firmware.

  • test different analog or dect phones

if only one phone has problem, please update the os of the phone to the latest version or contact the phone support.

  • test the phone with another modem router

to eliminate the phone problem, replace the tp-link modem router with another modem router. if the problem happens with another modem router, the issue may be caused by the phone.

note:

carry out this suggestion only if you have another modem router.

if the above steps can’t fix the problem, please contact tp-link technical support team and provide us the following information.

  1. model number, hardware version and firmware version of your tp-link device;

how to find the hardware and firmware version of my tp-link device

  1. your internet service provider;
  2. the model number of your phone;
  3. the result of the above troubleshooting steps.

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