No phone numbers are displayed for incoming calls or outgoing calls
phenomenon
- a phone that connects to the modem router does not display the caller's phone number for incoming calls, or the caller's phone number is only visible on the phone's display for a very short time.
- a phone doesn't show which phone number the caller called.
troubleshooting
note:
take the actions described here one at a time. after each action, check to see if the problem is resolved.
- upgrade the firmware of the modem router
refer to the faq to update your modem router to the latest firmware.
- test different analog or dect phones
if only one phone has problem, please update the os of the phone to the latest version or contact the phone support.
- test the phone with another modem router
to eliminate the phone problem, replace the tp-link modem router with another modem router. if the problem happens with another modem router, the issue may be caused by the phone.
note:
carry out this suggestion only if you have another modem router.
if the above steps can’t fix the problem, please contact tp-link technical support team and provide us the following information.
- model number, hardware version and firmware version of your tp-link device;
how to find the hardware and firmware version of my tp-link device
- your internet service provider;
- the model number of your phone;
- the result of the above troubleshooting steps.
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