Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Troubleshooting
Determine whether the performance of the problem is that the web management page shows that the IPv6 address is obtained but the IPv4 address is not obtained. If so, it is recommended to ask the ISP whether their network uses 464XLAT technology. If so, please refer to the following solution.
There are already some models with beta firmware supporting XLAT released in our community. Please download and install them for the routers from this link: India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G. After that, please create a new APN for your ISP and the PDP Type should be XLAT. For Jio SIM, it is not necessary to create the new APN profile.
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