How to verify whether there is a hardware issue of TP-Link Powerline Adapters
Note: Please check the light status according to the Quick Installation Guide at first.
Below we list some common problems you may encounter.
- Confirm whether you have enabled LED control function ( Not all the Powerline Adapters supports this feature)
- Change another outlet to plug it
- Hold the reset button/hole to hard reset it according to the QIG
Conclusion: There is still no LED light on, please email TP-Link Technical Support with the model number, serial number, hardware version and proof of purchase to get a replacement.
https://www.tp-link.com/support/contact-technical-support/#E-mail-Support
- Ensure that there is a device connected to the Ethernet ports
- Change another Ethernet cable
- Change another device
Conclusion: Still the same, the powerline adapter may be faulty. Please email TP-Link Technical Support with the model number, serial number, hardware version and proof of purchase to get a replacement.
https://www.tp-link.com/support/contact-technical-support/#E-mail-Support
- Hold the Wi-Fi button to turn on the Wi-Fi function per the guidance on QIG
- Hold the reset button/hole to hard reset it according to the QIG
Conclusion: Still the same, please email TP-Link Technical Support with the model number, serial number, hardware version and proof of purchase to get a replacement.
https://www.tp-link.com/support/contact-technical-support/#E-mail-Support
Which means Powerline devices have not established yet, it’s not a hardware issue.
- Move them into the same room and plug them into the wall sockets directly
- Refer to How to secure (pair) the Powerline Network to pair them via pair button https://www.tp-link.com/support/faq/258/
- Refer to How to add a device to the network using tpPLC Utility (new logo) to pair them via tpPLC utility https://www.tp-link.com/support/faq/1615/
- Hold the reset button/hole to hard reset it according to the QIG
- Change another outlet to plug it
- Hold the Wi-Fi button to turn on the Wi-Fi function if the powerline adapter supports Wi-Fi function
- Change another device or ethernet cable
- Hold the reset button/hole to hard reset it according to the QIG
Conclusion: If it cannot be fixed, please email TP-Link Technical Support with the model number, serial number, hardware version and proof of purchase to get a replacement.
https://www.tp-link.com/support/contact-technical-support/#E-mail-Support
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