Frequently asked questions about Tapo D235/D225

Part 1. Basic Information

Q1: What’s in the box of the Tapo D235/D225?

A1: The Tapo D235/D225 is a smart video doorbell from TP-Link that includes several components for installation and operation.

Please click on the link below to check out the Package Contents on the official website:

Tapo D235: https://www.tp-link.com/home-networking/cloud-camera/tapo-d235/#specifications

Tapo D225: https://www.tp-link.com/home-networking/cloud-camera/tapo-d225/#specifications

Q2: What is the viewing field of D235/D225?

A2: The Tapo D235/D225 video doorbell offers a 180° diagonal field of view. This wide-angle view is designed to capture a broad area in front of your door, including visitors standing close to the doorbell as well as packages left on the ground.

Q3: How to reboot the doorbell?

A3: There are 2 ways to reboot D235/D225:

1) Go to Tapo App > D235/D225 > Device Settings > Reboot Doorbell.

2) Use a pin to detach the doorbell from the bracket, and press the ON/OFF button on the back for 3 seconds to reboot.

Q4: How to set up the D235/D225?

A4: Setting up the Tapo D235/D225 video doorbell is a relatively simple process, and it can be done using the Tapo app, which is available for both Android and iOS devices.

Q5: What are the specifications of the D235/D225’s wall screws?

A5: ST3*35|Cross slot|Sinker

Q6: What Internet speed is required for using the doorbell?

A7: For optimal performance of the D235/D225 doorbell, a minimum internet speed of 3 Mbps is recommended for both upload and download. However, for better video quality and smoother streaming, a higher speed (around 5 Mbps or more) is advisable. Keep in mind that if multiple devices are using your network simultaneously, you may need even higher speeds to maintain a stable connection.

Q7. Can I mount the doorbell horizontally instead of vertically?

A8: It is recommended not to install the doorbell horizontally, which will affect the detection effect.

Part 2. Power Related

Q1: How can I power on the Tapo D235/D225?

The Tapo D235/D225 doorbell can be powered using the following methods, choose the method that best fits your setup, ensuring that all connections are secure for optimal performance.

Wired Power: Connect the doorbell to your existing doorbell wiring. Ensure that the voltage matches the specifications. In this method, you can turn on the always-on mode to provide continuous recording with jumper wire to traditional chime, or disable the always-on mode to use the existing traditional chime.

Battery Power: The D235/D225 can also operate on a rechargeable battery. Make sure the battery is fully charged before installation.

Q2: What is the battery capacity of D235/D225?

A2: The Tapo D235/D225 doorbell features a battery capacity of 10,000mAh. This capacity is designed to provide extended usage between charges, allowing for efficient operation without frequent recharging.

Q3: How long the doorbell can be used after the battery has been fully-charged?

A3: It can work for 210 days with 300s working time per day, depending on usage patterns such as the frequency of video calls and motion detection alerts. Factors like environmental conditions and settings may also affect battery life. Regular monitoring of the battery status in the Tapo app can help you manage recharging as needed.

Q4: Can the D235/D225 be charged with a solar panel?

A4: No, the Tapo D235/D225 doorbell does not support charging with a solar panel. It can be powered via hardwired connections or its rechargeable battery, but solar charging is not an option.

Q5: How do I connect the D235/D225 to the circuit if I want to use hardwired power mode?

A5: To connect your Tapo D235/D225 video doorbell to your home’s electrical circuit in hardwired power mode, you will need to connect it to your existing doorbell wiring or use a compatible transformer that provides the appropriate voltage. Below is a detailed, step-by-step guide on how to wire the Tapo D235/D225 to your home’s electrical circuit for continuous power:

How to install Tapo Doorbell Tapo D235

Part 3. Chime Related

Q1: How can I add the Tapo Hub/Chime in Tapo app?

A1: To add a Hub/Chime in the Tapo app for your Tapo D235/D225 doorbell, go to Tapo App > D235/D225 > Settings > Doorbell > Pair Chimes > Add Chime/Hub.

Note: You can refer to the following FAQ to learn about which hubs support doorbell ring: Which hubs support doorbell ring

Q2: Can I connect more than 1 chime to the D235/D225?

A2: Yes, you can connect more than one chime to the Tapo D235/D225 doorbell. The Tapo app allows you to pair multiple chimes, so you can have notifications in different locations around your home. Just follow the steps in the app to add each chime individually, ensuring they are in pairing mode during the process.

Q3: Can the D235/D225 work with non-TP-Link chime?

A3: Yes, D235/D225 can only work with the traditional chime by installing with hardwire and disabling the Always-on mode, and skipping the install jumper wire steps in the installation steps. It cannot be connected wirelessly to other non-TP-Link chimes.

Q4: How do I get the Hub to ring differently when manually pressing the doorbell and when the doorbell detects motion?

A4: You can achieve it via Automation. For example, you can set “Doorbell is Pressed” as the trigger by create new Automation, and set one ringtone of the Hub. Likewise, you can set another ringtone for detections.

Refer to the following FAQ to learn about how to create Automation: How to create Smart Action (Automation or Shortcut) on Tapo app

Note: It only supports Hub but not Chime.

Part 4. Features

Q1. Can the family members I shared doorbell to receive the notification when someone presses the doorbell?

A1: Yes, family members you have shared access to the Tapo D235/D225 doorbell can receive notifications when someone presses the doorbell. To ensure they receive notifications, make sure they have the Tapo app installed and are logged in with the shared account. You can manage notification settings within the app to customize how and when notifications are received.

Q2. If the doorbell shows offline in Tapo app, will the Chime still ring when the doorbell is pressed?

A2: There are numerous reasons why a doorbell may go offline.

If the doorbell is remotely offline but Wi-Fi is still connected, the chime will still ring when the doorbell is pressed. This allows the doorbell to continue functioning even if there is a connectivity issue between the doorbell and the app.

Note that if the doorbell is completely disconnected from Wi-Fi, or if the doorbell is out of battery, or in other offline conditions, the Chime will not ring even if the doorbell is pressed.

For offline issues, you can click the link below to troubleshoot:

What should I do if my Tapo smart devices keeps losing connection or going offline?

Q3: Does the D235/D225 support 24/7 continuous recording?

A3: The Tapo D235/D225 supports 24/7 continuous recording only when in hardwire power and always-on mode. When using battery-powered mode, it offers event-triggered recordings, such as motion detection.

Part 5. Third-Party

Q1: Can I see the D235/D225’s live view on Alexa Echo Show?

A1: Yes, you can view the live feed from the Tapo D235/D225 doorbell on an Alexa Echo Show. To do this, you'll need to enable the Tapo skill in the Alexa app and link your Tapo account. Once set up, you can say commands like "Alexa, show the D235/D225" to view the live video feed from the D235/D225. In addition to viewing live feed on the Alexa Echo Show, you can also view live on the Alexa app.

Q2: Can I view the D235/D225 on a PC?

A3: No, you can't view D235/D225's live feed via PC.