How to use recovery mode to recover firmware for VIGI Camera and NVR
VIGI C400HP , VIGI NVR4064H , VIGI NVR4032H , VIGI C340HPWSM , VIGI C540HPWSM , VIGI NVR2008H-8MP , VIGI NVR1004H-4MP , VIGI NVR2016H-16P , VIGI C540V , VIGI C540S , VIGI C250 , VIGI NK16MP-T12425-4T , VIGI C450 , VIGI C330 , VIGI C330I , VIGI C455 , VIGI C440HWSM-W4 , VIGI NVR1008H , VIGI C230I Mini , VIGI NVR1004H , VIGI NVR1016H , VIGI NK8P-B434I , VIGI C580-W , VIGI NVR1008H-8P , VIGI C340 , VIGI C540-4G , VIGI NVR2016H , VIGI C340-W , VIGI C540 , VIGI C385 , VIGI C420 , VIGI C430I , VIGI C220I , VIGI C345 , VIGI NVR1108H-W , VIGI C240I , VIGI NVR2016H-16MP-4TB , VIGI C440-W , VIGI NVR1008H-8MP , VIGI C540HWSM-W4 , VIGI NVR1008 , VIGI NK8P-B43I4 , VIGI C340S , VIGI NK4P-T4425-2T , VIGI C540-W , VIGI C230 , VIGI C350 , VIGI C300P , VIGI C430 , VIGI NVR1104H-4P , VIGI C355 , VIGI C320I , VIGI NVR2016H-16MP , VIGI C340I , VIGI C580-4G , VIGI C420I , VIGI C340HWSM-W4 , VIGI NK8MP-T6425-2T , VIGI C300HP , VIGI NVR1004H-4P , VIGI C340 (VIGI C340HPWSM) , VIGI C240 , VIGI C485 , VIGI NVR2008H-8MP-2TB , VIGI C400P , VIGI C440 , VIGI C440I , VIGI C445 , VIGI C230I
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
Scenario
If the VIGI NVR/Camera becomes unresponsive or stops working after a firmware upgrade due to disoperation or power supply interruption, it can be restored to normal using the firmware recovery function.
Phenomenon
1. The NVR cannot boot successfully, no image output on the connected monitor via HDMI or VGA, or it remains stuck on the logo screen.
2. The Camera doesn’t respond to any operations, such as device adding or video stream via RTSP.
How to recover
Step1: Find a PC and assign a static IP address to it. The IP address needs to be in the 192.168.0.1/24 subnet and cannot be 192.168.0.60 or 192.168.0.240.
For example:
IP address: 192.168.0.200
Subnet Mask:255.255.255.0
Step2: Power on the IPC or NVR.
Directly connect the Ethernet port of the PC to the Ethernet port of the IPC/NVR. Please note, do not use a switch between NVR/IPC and PC.
For NVR4032H, please use the LAN port 2.
Step3: Open a web browser and enter the IP address in the address bar, then press 'enter'.
For VIGI NVR, use 192.168.0.240. For VIGI Camera, use 192.168.0.60.
This will take us to the firmware recovery page.
Step4: Upload the correct official firmware file and upgrade.
(You can obtain the official firmware from TP-Link Official Website or TP-Link Technical support team)
https://www.tp-link.com/en/vigi/
Step5: VIGI NVR/Camera will reboot and restore normal operation within a few minutes.
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