What can I do if I forget my password of TP-Link Cloud account?

Note：This FAQ is suitable for all TP-Link cloud cameras, smart plugs, smart switches and smart bulbs.

Our tpCamera APP and KASA APP are all based on TP-Link cloud, so they are using a same account which is TP-Link Cloud account. Note: NC Class Cameras work with tpCamera app only.

If you forget your TP-Link Cloud account, please follow the step as below.

For tpCamera APP:

1. Tap “Forgot Password” in the home page of APP.

2. Please input the registered email address (very important) of your cloud account. And tap “”, then you will receive a password reset email. 

3. You will see a reset guide email for your TP-Link cloud account. Please click the link, it will lead you to a reset page in our TP-Link cloud website.

4. Input your new password for your account, then click “Save”, you have finished password reset step. NOW you can login your tpCamera APP with your new password.

For KASA APP:

1. Tap “Forgot Password” in the home page of APP.

2. Please input the registered email address (very important) of your cloud account. And tap “Submit”, then you will receive a password reset email.

3. Open you email box, and you will see a reset guide email for your TP-Link cloud account. Please click the link, it will lead you to a reset page in our TP-Link cloud website.

4. Input your new password for your account, then click “Save”, you have finished password reset step. NOW you can login your Kasa APP with your new password.

In our cloud website:

1. Go to www.tplinkcloud.com, on the login page, click Forget your password.

2. As the following page, type in the E-mail address you used to register the account and click OK.

3. Then website will send an E-mail to you, click the link provided in that mail, set a new password for your account, and click “Save”. Then your password will be modified.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.