What should I do if the Internet LED doesn’t light up or I cannot access the internet? (Mobile Wi-Fi without screen)
Troubleshooting
Updated 10-25-2017 09:43:51 AM81252
This Article Applies to:
M7300
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
1. Log in to the web management page on your phone. Go to Dial-up > Device > View Profile Details and verify the parameters (i.e. APN, Username, and Password) provided by your mobile carrier are correctly entered
2. If the mobile carrier parameters are not correct, return to the Dial-up page and create a new profile with the correct information. Then choose the new created profile from the Profile List.
A3. Check the Data Roaming settings
If your SIM card is operated in a roaming service area, log in to the web management page on your phone. Go to Dial-up and enable the Data Roaming option.
A4. Check Mobile Data
Log in to the web management page on your phone. Go to Dial-up to verify that Mobile Data is On. If not, enable it.
A5. Check Data Limit
Log in to the web management page on your phone. Go to Device > Data Usage Settings to check whether your data usage has exceeded the Total/Monthly allowance.
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