1. 隱私政策
2. 使用條款
3. 用戶體驗改善計劃 (UEIP)

TP-LINK 隱私政策

最近更新時間: Jul, 25 2023

TP-Link Corporation Limited（“TP-Link”、“我們”、“我們”或“我們的”）認真對待您的隱私。 我們希望您了解我們收集哪些信息以及我們如何使用和共享這些訊息。 這就是為什麼我們鼓勵閱讀我們的隱私政策。 這有助於您以適合您的方式使用 TP-Link 產品和服務。 TP-Link 的某些產品和服務可以一起使用或與第三方的產品和服務集成使用。 使用第三方產品和服務可能會允許第三方收集或共享有關您的數據。 我們不控制這些第三方產品和服務，我們鼓勵您閱讀您使用的每個第三方產品和服務的隱私聲明。

請仔細閱讀本隱私政策，因為它解釋了我們如何收集訊息、我們如何使用所收集的訊息以及我們向誰披露此類訊息。 在任何情況下使用或存取我們的產品和服務，即表示您接受並同意本隱私政策中概述的做法和政策。 本隱私政策包含使用條款； 這兩個聲明應結合起來閱讀。本隱私政策可能會不時更改。 您在此類修訂後繼續使用我們的產品和服務即表示您接受並同意它們，因此請定期查看隱私政策以獲取更新。

還提供了針對 TP-Link 有效的特定國家和/或地區的補充數據保護訊息。有關特定國家和/或地區數據保護的更多訊息，請參閱為該特定國家和/或地區量身定制的隱私政策： https://www.tp-link.com/en/choose-your-location/.您可以查閱您所在國家/地區各自的隱私政策以保護您的數據。

 

該政策涵蓋哪些產品和服務？

(1) TP-Link 品牌硬體、韌體和軟體產品（“產品”）

(2) 網頁(s) 可以存取 https://www.tp-link.com, https://www.kasasmart.com, https://www.tapo.com and https://www.vigi.com (“網站”)

(3) 服務，包括產品上的和通過產品提供的服務，以及通過網站（“Web 應用程式”）存取的技術支援和服務；

(4) 可下載到您的智慧手機或平板電腦以存取服務的軟體（“應用程式”）

(5) 訂閱服務，包括可以使用網頁應用程式和移動應用程式存取的服務（“訂閱服務”）。 術語“服務”是指服務。 指可與產品結合使用以及以 TP-Link 提供的其他方式使用的網站、網路應用程式、手機App和訂閱服務。

1. YOUR 我們收集的資訊

我們收集和使用來自您的以及關於您的不同類型的數據，包括：

1.1 您向我們提供的個人訊息：

您在以下情況下向我們提供訊息：

• 在我們的網站上搜索產品或服務
• 在我們的商店下訂單
• 下載、串流傳輸、查看或使用設備（通常是攝影機）上的內容，或者通過設備上的服務或應用程式
• 在您的帳戶（如果您在註冊和使用我們的產品和服務時使用了多個電子郵件郵件或手機號碼，您可能擁有多個帳戶）或您的個人資料中的訊息
• 設定您的參數、為 TP-Link 設備或服務提供數據存取權限或與之交互
• 透過電話、電子郵件、即時聊天或其他方式與我們溝通
• 填寫調查問卷、競賽報名表或 Beta 測試申請表
• 將影像、視頻或其他文件上傳或流式傳輸到雲端服務
• 在 TP-Link 社區論壇上發布新主題。

由於這些行為，您可能會向我們提供以下訊息：

• 識別訊息，例如您的姓名、地址和電話號碼
• 付款資訊
• 您的本地資訊
• 您的地址中列出的人員、地址和電話號碼
• 電子信箱
• 發送給我們的即時聊天、貼文和電子郵件的內容
• 您的個人資料中的個人描述和照片
• 由攝影機收集或與訂閱的雲端服務連接存儲的圖片和影像
• 設備日誌文件和設定檔，包括 Wi-Fi 憑據（如果您選擇自動將其與其他設備或第三方帳戶同步）。

 

1.2 自動訊息

當您存取或使用我們的產品和服務時，我們會自動收集有關您的訊息。 例如，當您將硬件設備或第三方服務連接到您的帳戶時，這些硬件設備可能會向服務報告使用訊息，而服務可能會出於本隱私政策中所述的目的讀取、處理和存儲這些訊息。 此類訊息通常與特定硬件設備或第三方服務的使用相關聯，例如當動作感應機偵測到動作時。 服務將接收有關設備激活的訊息，以及您選擇與產品或服務關聯的訊息，例如設備名稱、組名稱和位置名稱。 從中接收信息的產品或服務的類型將改變接收到的信息的類型和數量。

我們還收集有關您如何與我們的網站和服務互動的訊息，其中可能包括在我們的網站上存取的頁面和點擊的鏈接、您的網路協議(IP) 位址、MAC 位址、存取時間、位置、移動設備訊息、操作系統、瀏覽器類型、某些人口統計訊息、應用程序訊息以及與您如何與網站和服務交互相關的其他訊息。 當設備受到家長控制功能（例如 Deco 產品上的家長控制功能）控制時，我們會收集設備的瀏覽器歷史記錄和存取時間，以便更好地監控受控制的設備。僅當設備啟用了實時保護功能時，才會記錄和分析設備嘗試的URL 連接並阻止對惡意網站（例如網絡釣魚/欺詐/虛假網站）的存取。 關閉此功能後，將不再收集數據。

 

1.3 其他來源的資訊

我們可能會從其他來源接收數據，包括但不限於您已集成到我們的產品和服務中和/或自願提供數據的第三方服務提供商和/或我們的授權合作夥伴，或我們用於收集數據的其他來源。履行我們對您作為客戶的義務。 您應仔細、認真地審查這些第三方產品和服務的條款和條件以及隱私政策，我們將認為您決定將這些第三方產品和服務與我們的產品和服務一起使用，即向我們表明您已同意第三方的 條款和做法。

2. 我們如何使用您的訊息

我們使用您的個人資訊來運營、提供、開發和改進我們提供的產品和服務。 這些目的包括：

• 購買和交付產品和服務。 我們使用您的個人資訊來接受和處理訂單、交付產品和服務、處理付款以及與您就訂單、產品和服務以及促銷優惠進行溝通。
• 提供、排除故障並改進我們的產品和服務。 我們使用您的個人訊息來提供功能、分析效能、修復錯誤以及提高我們產品和服務的可用性和有效性。
• 推薦和個性化。 我們使用您的個人訊息來推薦您可能感興趣的功能、產品和服務，確定您的偏好，並個性化您對我們產品和服務的體驗。
• 提供語音、影像、攝影服務。當您使用我們的語音、圖片和攝影機服務時，我們使用您的語音輸入、圖片、影像和其他個人訊息來響應您的請求、向您提供所請求的服務並改進我們的服務。
• 遵守法律義務。 在某些情況下，我們收集和使用您的個人資訊是為了遵守適用的法律。 例如，我們出於稅務目的從合作夥伴計劃用戶收集有關納稅人識別號和銀行帳戶資訊。
• 與您溝通。 我們使用您的個人資訊通過不同渠道（例如通過電話、電子郵件、即時聊天）與您就我們的產品和服務進行溝通。
• 營銷。 我們使用您的個人資訊來展示您可能感興趣的功能、產品和服務的基於興趣的廣告。 我們不會使用可識別您個人身份的資訊來展示基於興趣的廣告。
• 欺詐預防和信用風險。 我們使用個人資訊來預防和檢測欺詐和濫用行為，以保護我們的客戶、TP-Link 和其他人的安全。

我們只會根據適用法律（可能不時修訂）處理您的個人數據，以便提供產品和服務。

我們不會將您的資訊用於自動決策。 

3. 有關 Cookie 和其他標識符號？

Cookie 是用於在網路瀏覽器上存儲訊息的小文本片段。Cookie 用於在計算機、電話和其他設備上存儲和接收標識符和其他訊息。其他技術，包括我們存儲在您的網路瀏覽器或設備上的數據、與您的設備和其他軟件相關的標識符，也用於類似目的。在本政策中，我們將所有這些技術稱為“cookie”。

我們使用 cookie 來區分您與其他用戶。這有助於我們在您使用我們的產品和服務時提供更好、更個性化的服務。 它還使我們能夠通過以下方式改進我們的產品和服務：

• 估計我們的受眾規模和使用模式
• 存儲您的偏好，以便我們可以根據您的個人興趣定制我們的產品和服務
• 加快您的搜尋速度
• 當你回來時能夠識別
• 確保您的帳戶、數據以及我們的產品和服務的安全；
• 向您推銷您可能感興趣的產品或服務
• 衡量合作第三方賣家的表現。

您可以透過激活瀏覽器上的適當設定來拒絕接受瀏覽器 cookie。 但是，如果您選擇此設定，我們網站的某些部分可能無法存取，並且某些功能可能無法正常運作。 除非您調整瀏覽器設定以拒絕cookie，否則我們的系統將發出它們。

4. 我們如何分享您的資訊

為了我們的合法商業目的，我們可能會在內部和外部與供應商、顧問或合作夥伴共享您的個人訊息，並且僅在需要知情的情況下進行。 共享個人訊息時，我們會實施適當的檢查和控制，以確認可以根據適用法律共享資訊。 以下是有關我們可能與誰以及在何種情況下分享您的資訊的更多詳細資訊：

(1) 與我們的授權合作夥伴：我們可能會與我們的授權合作夥伴共享您的訊息。 我們與授權合作夥伴共享資訊，以便

• 促進安全、安保和誠信並遵守適用法律；
• 個性化優惠、廣告和其他贊助或商業內容；
• 開發並提供功能和集成；
• 了解客戶如何使用我們的產品和服務並與之互動。

(2) 服務提供商：為了協助我們的業務運營並更好地提供產品和服務（例如，軟體維護服務、廣告服務技術、電子郵件服務、交付服務、數據庫管理服務、網路分析和其他服務），我們可能會分享您向此類服務提供商提供的訊息。

(3) 經您同意的其他實體：您可以選擇將某些第三方服務與我們的服務集成。 透過這樣做，您授權我們在您選擇將第三方的服務與我們的服務集成時將您的個人信息傳輸給第三方。此類第三方服務收集的資訊受其自身的條款和政策的約束，您應仔細、認真地查看所有這些條款和政策。

(4) 營銷：我們可能會匯總匿名用戶訊息並將其提供給我們的第三方營銷服務提供商，僅用於我們的促銷和/或營銷實踐。

(5) 控制權變更：作為合併、收購、資產出售、資產購買、融資、破產或其他控制權變更的一部分，我們可能需要共享您的訊息。

(6) 回應法律要求：如果我們真誠地相信有必要披露此類資訊，以便 (a) 遵守適用的法律或法律程序，或 (b) 回應實際或潛在的投訴或法律索賠，例如搜查令、法院命令、出示命令或傳票。 這些請求來自第三方，例如民事訴訟當事人、執法部門和其他政府當局。 或(c) 為保護我們的權利、利益和/或財產（包括但不限於執行我們的協議）或我們的代理人、獨立承包商、客戶和客戶的權利、利益和/或財產而有其他必要的情況其他的。

5. 安全

我們已實施包括加密和 TLS 技術在內的措施，旨在保護您的個人數據免遭意外丟失以及未經授權的存取、使用、更改和披露。 此外，我們將負責存取您個人數據的人員數量限制在最低水平，並經常進行培訓和教育，使其遵守對您個人數據的保密義務。

您帳戶的隱私和安全由您的密碼保護。 為了防止未經授權的存取您的帳戶和個人數據，您應該選擇一個強密碼，並透過限制對您的電腦、設備、瀏覽器或應用程式的存取以及在完成存取您的帳戶後註銷來保護它。 如果您使用第三方服務登錄您的帳戶，您也應該相應地保護該帳戶。

 

雖然我們努力始終保護您帳戶的隱私和我們記錄中的個人數據，但我們不能始終保證其完全安全。 您的個人數據的安全可能隨時因未經授權的進入、未經授權的使用、硬件故障、軟件故障以及其他因素而受到損害。

以下是保護您的 TP-Link ID 帳戶的一些最佳實踐：

• 註冊時使用複雜的密碼（大小寫字母、數字和符號的混合）。
• 使用與其他網站帳戶不同的唯一密碼，以避免捲入意外數據洩露。
• 定期更改您的密碼。
• 如果可能，請使用兩因素身份驗證 (2FA)。

6. 我們如何存儲和處理您的訊息

您的資訊將根據本隱私政策所述的目的在下列情況下被轉移、傳輸、存儲和處理：

• 我們擁有基礎設施或數據中心的地方，包括美國、愛爾蘭和新加坡，以及其他提供 TP-Link 產品和服務的國家。 通常，主存儲區域是距離客戶區域最近的區域，通常會備份到另一個區域的數據中心。選擇存儲位置是為了高效運作、提高效能並創建冗餘，以便在發生中斷或其他問題時保護數據。
• 出於本隱私政策中所述目的，我們的合作夥伴、供應商、服務提供商和第三方位於您居住的國家/地區之外的其他國家/地區。

這些國家/地區可能有與您所在國家不同的隱私標準。 請注意，在其他國家/地區處理的數據可能會受到不同法律的約束，並且這些國家/地區的政府、司法、執法和監管機構可能會訪問這些數據。 但是，即使您的個人數據被轉移到這些國家，我們也會採取適當的措施來保證足夠的數據保護水平。

7. 第三方鏈接

服務可能包括第三方網站的鏈接，其隱私慣例可能與我們不同。 您對任何此類網站的使用均受這些網站的隱私政策（而非本隱私政策）的約束。 您應該仔細查看您訪問的任何網站的隱私政策。 我們將認為您決定將這些第三方產品和服務與我們的產品和服務一起使用，即向我們表明您已同意第三方的條款和做法。

8. 您的權益

在適用法律要求的範圍內，您可能(i) 有權存取我們維護的有關您的某些個人數據，(ii) 要求我們更新或更正該數據中的不准確之處，(iii) 反對或限制我們使用您的個人數據，以及 (iv) 透過 https://account-delete.tplinkcloud.com/ 要求我們從我們的數據庫中刪除您的個人數據。要行使這些權利，請發送電子信箱至privacy@tp-link.com，在線提供您的反饋。為了安全起見，可能需要您的書面請求。我們將根據當地法律的要求驗證您的個人身份。如果我們有合理的理由相信該請求具有欺詐性、不可行、可能危害他人隱私、違反任何法律或法律要求或對訊息的準確性產生負面影響，我們可能會拒絕該請求。

如果適用法律允許，當我們根據您的同意處理您的個人數據時，您有權隨時撤回您的同意。但撤回並不影響撤回前我們基於您的同意處理您的個人數據的合法性和有效性； 也不影響基於您同意之外的其他理由的任何數據處理。

如果您認為我們處理您個人資訊的方式不符合適用的數據保護法律，您可以聯繫相關的數據保護主管機構。 您可以透過以下網址獲取聯繫歐盟數據保護機構的訊息：http://ec.europa.eu/justice/article-29/struct/data-protection-authorities/index_en.htm。

9. 兒童的隱私

我們的產品和服務並非針對當地法律要求所定義的兒童，也並非旨在針對兒童，並且我們不會故意收集兒童的個人信息。 如果您認為我們有任何此類訊息，請立即使用第 11 條中提供的聯繫訊息通知我們，我們將盡快刪除該資訊。

10. 台灣消費者保護法

點擊此處閱讀《台灣消費者保護法》要求的其他披露訊息。

11. 我們的隱私政策更新

本隱私政策可能會不時更改，我們可能會通過更新上述隱私政策的生效日期來通知您。 如果有重大變更，我們將在本網站的顯著位置發布通知。 我們鼓勵所有用戶偶爾參考本隱私政策，以便他們能夠了解我們當前的做法。 如果您不同意更新後的隱私政策的條款，您必須停止使用產品/服務。 您在任何隱私政策變更後繼續使用產品/服務即表示您同意更新後的隱私政策。

12. 聯繫我們

如果您有任何疑問或需要進一步幫助，請發送電子郵件至 privacy@tp-link.com

 

TP-Link Corporation Limited

 

Room 901,9/F.，New East Ocean Centre, 9 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong

 

 

使用條款

歡迎來到TP-Link！

本文定義的服務由 TP-Link Corporation Limited 提供。 本文件可能將服務提供商稱為“TP-Link Corporation Limited”、“TP-Link”、“我們”、“我們”或“我們的”。這些是管理您使用我們網站的規則和限制(s) 、產品、服務、移動應用程式和其他軟體（統稱為“服務”）。

術語“服務”是指網站、網路應用程式、移動應用程序和訂閱服務，它們可以與 TP-Link 提供的產品結合使用並以其他方式使用，如下文第 1-5 點所定義。某些產品TP -Link 的產品和服務可以一起使用或與第三方的產品和服務集成。

(1) TP-Link 硬體產品（“產品”）；

(2) 可存取的網站為 https://www.tp-link.com 、 https://community.tp-link.com和https://partner.tp-link.com  （或統稱為“網站”）

(3) 服務，包括透過網站存取的技術支援和服務（“網路應用程式”)

(4) 可下載到您的智慧型手機或平板電腦以存取服務的軟體（“App”）

(5)訂閱服務，包括可以使用網路應用程式和移動應用程式存取的服務（“訂閱服務1”）

這些是管理您使用我們的產品和服務的規則和限制。請在使用服務之前仔細閱讀這些使用條款（“條款”），因為它們會影響您的合法權利和義務（例如，要求仲裁和無集體訴訟救濟以及限制我們的責任）。 您承認並同意，除了您可能購買的物理 TP-Link 產品（例如路由器或交換器）之外，產品中嵌入的服務和軟體（及其任何更新）（“產品軟體”）是許可而非出售的，給你。 除了根據授予的許可並遵守這些條款下的所有條款、條件和限制使用此類服務​​和產品軟體之外，您不會獲得這些條款下的任何服務或產品軟體的任何所有權權益，或任何其他權利、條款。服務的某些功能可能受附加指南、條款或規則的約束，這些指南、條款或規則將透過與此類功能相關的服務呈現（例如，Kasa Care 的附加服務條款）。在使用此類服務​​之前，您必須查看並同意附加指南、條款或規則。

您的接受

這些使用條款（“條款”）是您與 TP-Link 之間具有約束力的合同（“協議”）。 如果您不同意並接受所有條款，您無權使用服務並應立即停止使用它們。以任何方式使用服務即表示您同意這些條款。只要您使用服務，這些條款就一直有效。這些條款還包括 TP-Link 的隱私政策。

本文提及的其他品牌或商品名稱僅是識別產品或服務所必需的。

條款修改

請注意，這些條款可能會透過在本網站 (https://www.tp-link.com) 上發布更新的條款來進行修訂和重新發佈。您同意並同意通過我們在本網站上發布更新條款來接收這些條款的更新通知。 您應該定期存取此頁面以查看當前條款。TP-Link 可能會根據法律要求或出於營銷或其他目的透過電子郵件（發送至您提供我們服務的電子郵件）或透過在網站上發布此類通知的方式向您提供通知。TP-Link 不對您或您的網路提供商可能應用於電子郵件通知的任何自動過濾負責。TP-Link 建議您將 @tp-link.com URL 添加到您的電子郵件簿中，以幫助確保您收到來自 TP-Link 的電子郵件通知。 您繼續使用服務將被視為不可撤銷地接受這些條款的任何更新。

Legal Capacity

The Services are directed to a general audience for adults. We will assume (and by using the Services you warrant that) you have legal capacity to enter into these Terms (i.e., that you are of sufficient age and mental capacity and are otherwise entitled to be legally bound in contract). If you are using the Services on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on their behalf and bind them to these Terms. You may only use the Services for your personal, non-commercial use. Your use must comply with all laws that apply to you. You may not use these Services if applicable laws prohibit such use.

Children's Privacy

We do not knowingly collect information relating to children under 13 years old. If you are a child under 13, you may not register for the Services or send any personal information about yourself to us. In the event that we learn we have collected personal information from a child under 13, we will destroy that information as quickly as possible.

Account Registration

In order to use the Services, you may be required to sign up for an account. To sign up for an account, you represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Services; and keeping your password and other account details confidential.

Representations and Warranties

You represent and warrant that you are of legal age to enter into a binding contract. If not, you represent and warrant that you have acquired parental consent and that they have read and agreed to these Terms on your behalf. If you're using the Services on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on their behalf and bind them to these Terms. You may only use the Services for your personal, non-commercial use. Your use must comply with all laws that apply to you. You may not use these Services if applicable laws prohibit such use. We may prevent or suspend your access to the Services if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

Changes to the Services

The Services may change over time, as we improve them. At any time, we may temporarily or permanently modify, suspend, discontinue, or restrict access to all or part of the Services and/or any related software, facilities, and services, with or without notice and/or to establish general guidelines and limitations on their use. Some such changes to the Services may render certain hardware devices, third-party services, configurations, or software setups inoperable. We may make such changes at our sole discretion and with or without notice.

Intellectual Property

(a) You acknowledge that all intellectual property rights, including without limitation patents, copyrights, trademarks, trade secrets and all other proprietary rights, in the Products, Product Software, and Services (i.e., the Sites, Web Apps, and Mobile Apps) are owned by TP-Link or its affiliates, licensors, or suppliers (collectively, the “IP Rights”). Your possession, access, and use of the Products, Product Software, and Services do not transfer to you or any third party any rights, title, or interest in or to such IP Rights. TP-Link and its affiliates and licensors and suppliers reserve all rights not granted in these Terms. Moreover, other than with respect to User Contents (defined below), TP-Link retains full and complete title to all content on the Services, including any downloadable software and all data that accompanies it.

(b) Use of the Services. Your right to make use of the Services and any content appearing on it is subject to your compliance with these Terms. Modification or use of the content on the Services for any purpose not permitted by these Terms may be a violation of the IP Rights protected by law and these Terms and is prohibited.

You are prohibited from using the IP Rights except as specifically permitted in these Terms. Subject to these Terms, TP-Link grants you a limited, non-exclusive and non-transferable license to download, copy, install, and use the authorized parts of the Services (including this Site) on to your own device (e.g., your computer, smart device, etc.) for your own personal use. You may not use the content of the Services in any other public or commercial way nor may you copy or incorporate any of the content of the Services into any other work, including your own website without the prior written consent of TP-Link. You must have a reseller or distribution license from us before you can copy or redistribute any portion of the Services. Any authorization to copy content granted by us in any part of the Services for any reason is subject to your keeping intact all copyright and other proprietary notices. You must not copy, modify or in any way reproduce or damage the structure or presentation of the Services or any content therein.

Also, modifying, translating, adapting, or otherwise creating derivative works and improvements, decompiling, decoding, reverse engineering, disassembling, or otherwise reducing the code used in any software in connection with the Services into a readable form in order to examine the source code or construction of such software and/or to copy or create other products based (in whole or in part) on such software, is prohibited.

(c) Open Source. Certain items of independent, third party code may be included in the Web Apps and/or Mobile Apps that are subject to the GNU General Public License (“GPL”) or other open source licenses (“Open Source Software”). The Open Source Software is licensed under the terms of the license that accompanies such Open Source Software. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for such Open Source Software. In particular, nothing in these Terms restricts your right to copy, modify, and distribute such Open Source Software that is subject to the terms of the GPL.

Forum

THE MATERIALS, INFORMATION, AND OPINIONS INCLUDED AND/OR EXPRESSED IN OR ON USER FORUMS, BULLETIN BOARDS, COMMENT SECTIONS, COMMUNITY PAGES, OR OTHER FORUMS ON THE SERVICES ("FORUMS") ARE NOT NECESSARILY THOSE OF TP-LINK, ITS SUBSIDIARIES, AFFILIATED COMPANIES, PARENTS, SHAREHOLDERS, OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND PARTNERS (COLLECTIVELY, "THE TP-LINK GROUP"). THE FORUM IS USED TO DISCUSS PRODUCT INSTALLATION, USAGE ISSUES, AND SOLUTIONS. IN ORDER TO PROTECT THE SAFETY OF OUR PRODUCTS, YOU ARE NOT ALLOWED TO POST SECURITY VULNERABILITIES, SOURCE CODE, ETC. OF OUR PRODUCTS ON THE FORUM. IF THE CONTENT ON THE FORUM ENDANGERS THE SAFETY OF OUR PRODUCTS, TP-LINK RESERVES THE RIGHT TO REQUIRE YOU TO DELETE OR VOLUNTARILY DELETE POSTS IN ACCORDANCE WITH RELEVANT LAWS AND REGULATIONS, AND YOU SHALL BEAR THE CORRESPONDING LEGAL RESPONSIBILITY FOR INAPPROPRIATE CONTENT YOU POST ON THE FORUM.

Submissions, Postings and Emails

TP-Link is interested in hearing from you regarding your questions or comments about our Services. However, the TP-Link Group does not accept or consider unsolicited submissions of any kind (e.g., ideas, treatments, concepts, or any other materials) in any format, by any means of transmission (including email). Any such submissions are either returned to the sender without being reviewed or deleted or discarded without being reviewed. Therefore, please do not send any unsolicited submissions to any member of the TP-Link Group.

Invited Submissions

From time to time, areas on the Services may expressly request submissions of concepts, stories, or other potential content from you (“Invited Submissions”). Where this is the case, please carefully read any specific rules or other terms and conditions which appear elsewhere on the Services to govern those submissions (“Additional Terms”), as they will affect your legal rights. If no Additional Terms govern those submissions, then these Terms will apply in full to any Invited Submissions you make. IN ANY EVENT, ANY MATERIAL YOU SEND TO US WILL NOT BE TREATED AS CONFIDENTIAL.

Our Use of Content

TP-Link will consider anything you provide to us and/or contribute to the Services as available for our use free of any obligations to you (including any payment), except where Invited Submissions are expressly governed by Additional Terms appearing elsewhere on the Services, in which event those Additional Terms will determine how we will treat your Invited Submissions. Regardless of any industry custom or practice, we will not pay you for the use of any content that you submit to the Services.

User Content

You are solely responsible for all content, including, without limitation, reviews, responses, profile entries, posts, questions, videos, images, and audios that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, our Services. You represent and warrant that you have all rights necessary to do so. For some of our Services’ features, other users may be able to request email notifications of your new public content or publish their own comments to your comments. We may use this public content to develop aggregate ratings, personalize site views, market products, identify or feature popular users, protect you, improve our Products and Services, and/or develop new Products and Services. By posting or uploading any content to the Services (including, without limitation, posts, responses, videos, images, and audios) and/or providing any communication or material to TP-Link (collectively, “User Content”), you automatically and irrevocably:

1. Grant and assign to TP-Link a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to any and all rights in the User Content including without limitation copyright, together with all consents (if any) necessary to enable its reproduction, distribution, modification, publishing, and/or other exploitation by TP-Link and/or by any person authorized by TP-Link, by any means and in all media now known or hereafter devised, without payment or other references to you or any other person, and to advertise and promote such exploitation, for the full period of all such rights (together with any extensions and renewals) and insofar as possible in perpetuity;
2. Waive all moral rights in the User Content which may be available to you in any part of the world and confirm that no such rights have been asserted;
3. Appoint TP-Link as your agent with full power to enter into any document and/or do any act TP-Link may consider appropriate to confirm the grant and assignment, consent and waiver set out above;
4. Warrant that you have the rights to and are the owner of the User Content and entitled to enter into these Terms;
5. Confirm that no such User Content will be subject to any obligation, of confidence or otherwise, to you or any other person, and that TP-Link shall not be liable for any use or disclosure of such User Content;
6. Acknowledge and agree that TP-Link may access, use, preserve and/or disclose the User Content to law enforcement authorities, government officials, and/or third parties, if legally required to do so or if we have a good faith belief that such access, use, preservation, or disclosure is reasonably necessary to: (a) comply with legal process or request; (b) enforce these Terms, including investigation of any potential violation thereof; (c) detect, prevent or otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of TP-Link, its users, a third party, or the public as required or permitted by law. TP-Link also reserves the right, but shall not be obligated, to remove any User Content from our servers at any time in its sole and absolute discretion.

Restrictions on Use

During your use of the Services, you may create connections between our hardware devices, third-party hardware devices, our Services, and/or third-party services. You agree that you will not connect to the Services any hardware devices or third-party services in a manner that could be dangerous to any person(s), or which could cause damage to or loss of any property.

Your use of the Services is subject to the following additional restrictions. You may not use the Services or interact with the Services in a manner that:

1. Infringes or violates the intellectual property rights or any other rights of anyone else;
2. Violates any law or regulation;
3. Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
4. Jeopardizes the security of your account or anyone else's;
5. Attempts, in any manner, to obtain the password, account, or other security information from any other user;
6. Violates the security of any computer network, or cracks any passwords or security encryption codes or otherwise incorporates any disabling code designed to permit improper use, access, deletion or modification of software or hardware programs or systems or improperly to disable, deactivate, damage or shut down such programs or systems;
7. Sends, creates, or replies to so called “mailbombs” (i.e., emailing copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent) or engages in “spamming” (i.e., unsolicited emailing for business or other purposes);
8. “Crawls,” “scrapes,” or “spiders” any page or portion of the Services (through use of manual or automated means);
9. Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
10. Copies or stores any significant portion of the content;
11. Decompiles, reverse engineers, or otherwise attempts to obtain the source code of the Services; or
12. Undertake any other activity which may adversely affect the operation or enjoyment of the Services by any other person, including placing malware on the Services.

Content on the Services

“Content” is all of the information collected during your use of the Services. It includes information provided by you, by other users, by hardware devices connected to the Services, and by third-party devices and services connected to the Services. It also includes any information we provide into the Services, as well as information derived from or aggregated from any and all information provided to the Services.

Third-Party Services

You accept that TP-Link is not responsible for the risks you take associated with links or connections to third-party applications or services. You understand that such third-party services may or may not carry their own terms, conditions, privacy policies or other policies that may or may not be related to the Services. We encourage you to be aware of such agreements when you connect third-party services to the Services. We cannot and do not have control over, nor do we assume any responsibility or risk for content, accuracy, practices, opinions, or policies of any third-party applications or services that you may be exposed to when you interact with the Services. Your interactions with third-party organizations and/or individuals found on or through the Services are solely between you and such organizations and/or individuals. You agree that we shall not be responsible for any liability for any loss or damage associated with any such interactions.

Third-Party Sites

The Services may link you to other sites on the Internet. These sites may contain information or material that some people may find inappropriate or offensive. These other sites are not under the control of TP-Link, and you acknowledge that (whether or not such sites are affiliated in any way with TP-Link) the TP-Link Group is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of any site by TP-Link Group or any association with its operators.

TP-Link cannot ensure that you will be satisfied with any products or services that you purchase from any third-party site that links to or from TP-Link since the third-party sites are owned and operated by independent retailers. TP-Link does not endorse any of the merchandise purchased from any third-party site, nor has TP-Link taken any steps to confirm the accuracy or reliability of any of the information contained on such third-party sites. TP-Link does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third-party, and you irrevocably waive any claim against us with respect to such sites. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online transaction with any of these third parties.

Termination

You are free to stop using the Services at any time. You understand and agree that we may or may not delete your User Content in the event that you stop using the Services. At any time, TP-Link may (a) suspend or terminate your rights to access or use the Services if TP-Link in good faith believes that you have used the Services in violation of these Terms, including any incorporated guidelines, terms, or rules. If you transfer a Product to a new owner, your right to use the Services with respect to that Product automatically terminates. The new owner will have no right to use the Product or Services under your account and will need to register for a separate account with TP-Link unless the new owner already has an account with TP-Link that can be connected to that Product or Service.

In the event that we elect to terminate your account, we will try to provide advance notice to you prior to termination so that you are able to retrieve any important User Content stored in your account. You understand and agree that we may provide no advanced notice for any reason, but usually, because it would be impractical, illegal, not in the interest of someone's safety or security, or otherwise harmful to the rights or property of TP-Link.

Product Specifications, Pricing, Typographical Errors

We do our best to describe every product or service offered on the Services as accurately as possible. However, we are human, and therefore we do not warrant that product specification, pricing, or other content on the Services is complete, accurate, reliable, current, or error-free. In the event of any errors relating to the pricing or specifications, TP-Link shall have the right to refuse or cancel any orders at its sole discretion. If we charged your credit card or other accounts prior to cancellation, we will issue a credit to your account in the amount of the charge. Additional Terms may apply.

Security

Any usernames and passwords used for the Services are for individual use only. You shall be responsible for the security of your username and password (if any). TP-Link shall be entitled to monitor your username and password and, at its discretion, require you to change it. If you use a username and password that TP-Link considers insecure, TP-Link will be entitled to require your username or password to be changed and/or terminate your account. However, TP-Link cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk. You agree to immediately notify TP-Link of any unauthorized use, or suspected unauthorized use, of your account or any other breach of security of which you become aware. TP-Link is not liable to you for any loss or damage arising from your failure to comply with the above requirements.

Violation of Security Systems

You are prohibited from using any services or facilities provided in connection with the Services to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools, malware, disabling code, virus, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, TP-Link reserves the right to release your details to system administrators at other sites, law enforcement and/or governmental authorities in order to assist them in resolving security incidents.

Investigations

TP-Link reserves the right to investigate suspected violations of these Terms, including without limitation, any violation arising from any submission, posting or emails you make or send to any Forum. TP-Link may seek to gather information from the user who is suspected of violating these Terms and from any other user. TP-Link may suspend any users whose conduct or postings are under investigation and may remove such material from its servers as it deems appropriate and without notice. If TP-Link believes, in its sole discretion, that a violation of these Terms has occurred, it may edit or modify any submission, posting or emails, remove the material permanently, cancel postings, warn users, suspend users and passwords, terminate accounts, or take other corrective action it deems appropriate. TP-Link will fully cooperate with any law enforcement authorities or court order requesting or directing TP-Link to disclose the identity of anyone posting any emails, or publishing or otherwise making available any materials that are believed to violate these Terms. BY ACCEPTING THESE TERMS YOU WAIVE AND HOLD HARMLESS ALL MEMBERS OF THE TP-LINK GROUP FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY MEMBER OF THE TP-LINK GROUP DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER A MEMBER OF THE TP-LINK GROUP OR LAW ENFORCEMENT AUTHORITIES.

Warranty Disclaimer

Except as expressly set forth below, TP-Link does not make any representations or warranties concerning any products, software, services, information, or content contained in or accessing through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased or offered through the Services are provided "AS IS" and without any warranty of any kind from TP-Link or others, unless a separate written warranty is provided expressly and unambiguously for a specific product or service (and if such a warranty is provided, it will apply only to such specific product or service, and not to the Services generally).

YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. EXCEPT AS PROVIDED BY THE WARRANTIES THAT MAY ACCOMPANY CERTAIN TP-LINK PRODUCTS, THE SERVICES AND ALL THE MATERIALS, INFORMATION, WEBSITES, SOFTWARE, FACILITIES, SERVICES AND OTHER CONTENT RELATED TO THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE TP-LINK GROUP DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE TP-LINK GROUP DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SERVICES WILL BE AVAILABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE TP-LINK GROUP DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIAL, INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT OF THE SERVICES OR ANY WEBSITES LINKED TO THE SERVICES IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, ABILITY TO MEET YOUR REQUIREMENTS OR OTHERWISE. THE TP-LINK GROUP MAKES NO WARRANTIES THAT YOUR USE OF THE MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT OF THE SERVICES OR ANY WEBSITE WILL NOT INFRINGE THE RIGHTS OF OTHERS AND THE TP-LINK GROUP ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT OF THE SERVICES OR ANY OTHER WEBSITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL TP-LINK BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR FAILURE OR MALFUNCTION OF ANY DEVICE CONNECTED TO THE SERVICES, OR (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $100 OR (II) THE AMOUNTS PAID BY YOU TO TP-Link IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THE APPLICABLE CLAIM, OR (C) ANY MATTER BEYOND OUR REASONABLE CONTROL.

THE LIMITATION OF LIABILITY SET OUT ABOVE DOES NOT APPLY TO LIABILITY RESULTING FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

Risk of Loss; Insurance

YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICES (INCLUDING, WITHOUT LIMITATION, USING THE SERVICES TO SECURE OR OTHERWISE CONTROL ACCESS TO ANY REAL OR PERSONAL PROPERTY) IS SOLELY AT YOUR OWN RISK, AND THAT YOU ACCEPT RESPONSIBILITY FOR ALL LOSSES, DAMAGES, AND EXPENSES ARISING OUT OF SUCH USE. TP-LINK IS NOT AN INSURER. YOU ARE RESPONSIBLE FOR MAINTAINING INSURANCE COVERING ALL LOSS, DAMAGE, OR EXPENSE, WHETHER FOR PROPERTY DAMAGE, PERSONAL INJURY (INCLUDING DEATH), ECONOMIC LOSSES, OR ANY OTHER FORM OF LOSS, DAMAGE, OR EXPENSE ARISING OUT OF OR FROM (I) THESE TERMS, OR (II) THE SERVICES.

TP-Link is or maybe the seller of various goods and services available on the Services. All items purchased from the Services are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon TP-Link’s delivery to the carrier.

Indemnity

You agree to indemnify and hold TP-Link, its affiliates, officers, agents, employees, and partners harmless for and against any and all claims, liabilities, damages (actual and consequential), losses, and expenses (including legal fees) arising from or in any way related to any third-party claims relating to (a) your use of the Services (including any actions taken by a third-party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action ("Claim"), we will provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

Updates

TP-Link may from time to time in its sole discretion develop and provide updates to its Services and/or Product Software, which may include upgrades, bug fixes, patches, other error corrections, security fixes and/or new features (collectively, including related documentation, if any, “Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that we have no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your device settings, when your device is connected to the internet either: a) the Services will automatically download and install all available Updates; or b) you may receive notice of or be prompted to download and install available Updates. You shall promptly download and install all Updates and acknowledge and agree that the Services or portions thereof may not properly operate should you fail to do so. You further agree that all Updates will be deemed part of the Services and be subject to all terms and conditions of these Terms.

Updates to the Product Software may be automatically installed without providing any additional notices or receiving any additional consent. You consent to such automatic updates. If you do not want such automatic Updates, your remedy is to terminate your account and to stop using the Product Software and applicable Products. If you do not terminate a previously created account, you will receive Updates automatically.

We reserve the right at any time without liability to you to suspend, modify or discontinue, temporarily or permanently, the app and /or the services or any feature or part thereof with or without notice.

Limitations of Services and Product Software

You acknowledge and agree that Services and Product Software are not intended to be 100% reliable or available 24 hours a day, 7 days a week. The Services/Product Software may be suspended temporarily without notice for security reasons, system failure, maintenance and repair, updates, or other circumstances. You agree that you will not be entitled to any refund or rebate for such suspensions. TP-Link does not offer any specific uptime guarantee for the Services/Product’ Software. 

Assignment

You may not assign, delegate, or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without TP-Link’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent. No one other than a party to these Terms has any right to enforce any of these Terms.

Additional Terms and Conditions

The following additional terms apply to our applications available via the Apple, Inc. (“Apple”) App Store (the “Apple Application”):

1. The Apple Application is licensed to you on a limited, non-exclusive, non-transferrable, non-sub-licensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to all the Terms as they are applicable to the Services;
2.Both you and TP-Link acknowledge that the Terms are concluded between you and TP-Link only, and not with Apple, and that Apple is not responsible for the Apple Application or the content;
3. You will only use the Apple Application in connection with an Apple device that you own or control;
4. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple Application;
5. In the event of any failure of the Apple Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Apple Application; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple Application;
6. You acknowledge and agree that TP-Link, and not Apple, is responsible for addressing any claims you or any third-party may have in relation to the Apple Application;
7. You acknowledge and agree that, in the event of any third-party claim that the Apple Application or your possession and use of the Apple Application infringes that third-party’s intellectual property rights, TP-Link, and not Apple, will be responsible for the investigation, defense, settlement, and discharge of any such infringement claim;
8. You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
9. Both you and TP-Link acknowledge and agree that, in your use of the Apple Application, you will comply with any applicable third-party terms of agreement which may affect or be affected by such use; and
10. Both you and TP-Link acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third-party beneficiary hereof.

The following additional terms apply to our applications available via the Google Inc. (“Google”) Google Play store (the “Android Application”):

1. Notwithstanding anything to the contrary in these Terms, if you use the Android Application you hereby acknowledge and agree that (i) the Android Application relies in part on functionality provided by Google (the “Google Functionality”), (ii) any information provided by you via the Android Application may be shared with Google in connection with your use of the Google Functionality, and (iii) all such information shall be handled by Google in accordance with the then-current Google Privacy Policy (currently available at http://www.google.com/privacy.html), as may be amended by Google from time to time;
2. You acknowledge and agree that Google has no obligation whatsoever to furnish any maintenance and support services with respect to the Android Application;
3. In the event of any failure of the Android Application to conform to any applicable warranty, including those implied by law, you acknowledge that Google has no warranty obligation whatsoever with respect to the Android Application;
4. You acknowledge and agree that TP-Link, and not Google, is responsible for addressing any claims you or any third-party may have in relation to the Android Application and that Google will not be liable to you for any claims, losses, liabilities, damages, costs or expenses attributable to any failure of the Android Application.

Miscellaneous

You will be responsible for withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. You and TP-Link agree that this agreement is the entire agreement between both parties and that it supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of these Terms; it being understood that the terms of express warranties accompanying the purchase of TP-Link products are in addition to such Terms.

No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind TP-Link in any respect whatsoever. Except as expressly set forth in the sections above regarding the Apple Application and Android Application, you and TP-Link agree there are no third-party beneficiaries intended under these Terms. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable.

Disputes

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us please contact us as soon as possible. If you and we cannot resolve a dispute using our complaint handling procedure, we will: let you know that we cannot settle the dispute with you; and give you certain information about our alternative dispute resolution provider. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms. Relevant United Kingdom law will apply to these Terms.

How to Contact Us

Please forward any comments, complaints about the Services or questions you may have to support@tp-link.com

Effective Date: Sep 1, 2019.

 

User Experience Improvement Program (UEIP)

Dear users of TP-Link products,

Providing products beyond user expectations has always been the goal pursued by TP-Link Corporation Limited (TP-Link). To help us optimally meet your needs, improve product quality and services, TP-Link sincerely invites you to participate in our User Experience Improvement Program (UEIP), and we kindly ask you to read the following statement. Giving consent to participate in our UEIP means that you have carefully read and completely agree to this statement (children under the age of 18 should read in the company with their parents). TP-Link reminds you, as the products improve, this statement may be subject to changes from time to time. Upon any changes, we shall display them in a prominent position on the products or relevant pages to inform you. If you do not accept the changes, you have the right to opt out of the UEIP at any time, and remaining in the program will be seen as consent to such changes.

Information Collection

Users participating in the program only send the following data to the TP-Link Server:

(1) General information of the product, including device model, software version, system information, etc.

(2) The usage status of the product functions. We aim to collect the specific usage status of the functions to understand the importance of each function, so as to adjust the priority of research and development. For example, the use frequency of each functional module and taps on pages all help us optimally improve the products.

The collected information in the program will not relate to your personal identity, including your name, gender, age, address, personal email, phone number, username, password, etc. We fully respect your privacy, and for more information, please refer to our Privacy Policy.

Information Usage

TP-Link hereby promises that we abide by relevant national laws and regulations. We will hold the collected information under strict confidentiality, and only use them for the improvement of products and services. The information will not be disclosed to any third-party companies that are irrelevant to the above purpose.

Participating in and opting out of the program

Users can voluntarily enable or disable the function in the “Advanced-System-User Experience Improvement Program”. Enabling the function means you choose to participate in the TP-Link UEIP; while disabling the function means you opt out of the program.