Deco W3600 , Deco X20 , Deco X50-DSL , Deco BE65-5G , Deco M1300 , Deco X68 , Deco HC4 , Deco WM9000 , Deco X25 , Deco Voice X50 , Deco E4R , Deco X58-4G , Deco E4S , Deco X5700 , Deco X4300 Pro , Deco W6000 , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco HX20 , Deco XE75 , Deco M3 , Deco X75 , Deco X50-4G , Deco X1500-4G , Deco BE85 , Deco X50-PoE , Deco WB10800 , Deco X50-Outdoor , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco X50-5G , Deco X5400 Pro , Deco P9 , Deco X80 , Deco P7 , Deco HB6300-PoE , Deco X20-DSL , Deco 5G , Deco M5 Plus , Deco X20-4G , Deco PX50 , Deco BE95 , Deco BE5000 , Deco S7 , Deco X76 Plus , Deco S4 , Deco BE65 Pro , Deco XE70 Pro , Deco BE11000 , Deco X90 , Deco X3000-5G , Deco W2400 , Deco X95 , Deco BE25 , Deco X50 , Deco X96 , Deco X55 , Deco E4 , Deco E3 , Deco XM73 , Deco BE63 , Deco HB6300-Outdoor , Deco BE65 , Deco XE75 Pro , Deco XE200 , Deco X80-5G , Deco X55 Plus , Deco M9 Plus , Deco AC1200 , Deco M3W , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
This article introduces some common hardware issues of Deco and what troubleshoot you can do.
Case 1. No LED lit up on the Deco
1) Try to connect different power socket and different power adapter to the Deco, if the LED lit up when use different power adapter or power socket, it means the problem is on the socket or adapter.
2) Confirm the power cable is plugged into Deco tightly.
After tried above troubleshooting, if the LED still not lit up, it should be a hardware issue of the Deco. And it’s suggested to contact TP-Link support via e-mail to confirm if your Deco is still under the warranty.
Note: If all of your Deco units have no LED lit up, please confirm whether you enabled LED or LED Off Time on the Deco app (On the Deco app, go to More->LED control to check).
Case 2. LED is solid yellow
Press the bottom reset button for 1 second to reset the Deco, wait for 2 minutes, and then check the LED status.
If LED is flashing blue, you can refer to the link to configure the Deco again.
If the LED is still solid yellow all the time, it should be a hardware issue of the Deco. And it’s suggested to contact TP-Link support via e-mail to confirm if your Deco is still under the warranty.
Case 3. LED status is red
For this troubleshoot tips, please refer to the Case 2: LED is solid yellow.
Case 4. Bad port on the Deco
For example, the Wi-Fi network of Deco is working, however, when connect a PC to the Deco by an Ethernet cable, PC shows cable is unplugged.
For this issue, please refer to the following troubleshoot tips.
1. Disconnect the PC and Deco, then connect PC to the modem directly with the same Ethernet cable, confirm if PC and the Ethernet cable are working.
2. If PC still shows no Ethernet cable plugged in, it should be the Ethernet port on the PC or the Ethernet cable has issue.
3. Try a different Ethernet cable, try a different PC
4. If the PC and Ethernet cable are working properly, using different ports on the Deco for a try.
After you try all the above troubleshooting, and if it’s the port issue of Deco, it’s suggested to contact TP-Link support via e-mail to confirm if your Deco is still under the warranty.
Note: When contact the TP-Link support, please provide the S/N on the Deco/on the box and the picture of the invoice.
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