How to set up Deco with BT (UK)

BT Broadband connections include FTTP/FTTH and FTTC connections, configurations on the Deco vary depending on the connections available at your home.

FTTP/FTTH (Fiber to the Premises/Home, Full fiber)

If you are a FTTP/FTTH or full fiber customer, it’s likely you’ll have an Openreach modem (or ONT) installed inside your house and an Wi-Fi hub(Wi-Fi router) provided by BT. You can either use Deco to replace your Wi-Fi hub or use both.

Option 1 use both BT Wi-Fi hub and Deco

Please connect Deco to the Ethernet port of the BT Hub with an Ethernet cable and follow the in-app instructions.

At the step where to enter your internet connection type and VLAN ID, Please select “Dynamic IP” and turn “IPTV/VLAN Settings” off.

You will have double NAT in the network this way. If you’d like to avoid double NAT, you can then set up the Deco into AP mode, while you may note that you will lose some advanced features of Deco if Deco works in AP mode. To know the difference between Router mode and AP mode of Deco, please click here.

Once completed, it’s suggested to disable the Wi-Fi of the BT Hub to reduce interference to the Deco’s wireless network, you may refer to:

https://www.bt.com/help/broadband/how-do-i-turn-wi-fi-on-and-off-on-the-bt-hub-

Note: The steps above refer to most BT Hubs, but if you find yourself stuck while turning off the wireless signal, our advice is to reach out to the BT support team.

Option 2 Replace BT Wi-Fi hub with Deco

You need to connect the Deco to Ethernet Port of the Openreach modem and follow the in-app instructions.

At the step where to enter your internet connection type and VLAN ID, Please select “PPPoE”, then you need to reach out to the BT to get your PPPoE username, password and VLAN ID(if needed) to enter to the Deco.

FTTC (Fiber to the Cabinet, or VDSL)

If you are a FTTC or VDSL customer, it’s likely you’ll be provided a BT Smart Hub (DSL modem router). It is recommended to use Deco with BT Smart hub in preference, or you can use Deco X20-DSL, Deco X50-DSL or Deco X73-DSL to replace your BT Smart Hub.

Option 1 use Deco with BT Smart hub

Please connect Deco to the Ethernet port of the BT Hub with an Ethernet cable and follow the in-app instructions.

At the step where to enter your internet connection type and VLAN ID, Please select “Dynamic IP” and turn “IPTV/VLAN Settings” off.

Once completed, it’s suggested to disable the Wi-Fi of the BT Hub to reduce interference to the Deco’s wireless network, you may refer to:

https://www.bt.com/help/broadband/how-do-i-turn-wi-fi-on-and-off-on-the-bt-hub-

Note: The steps above refer to most BT Hubs, but if you find yourself stuck while turning off the wireless signal, our advice is to reach out to the BT support team.

Option 2 replace BT Smart hub with Deco (only when you have Deco X20-DSL, Deco X50-DSL or Deco X73-DSL)

You firstly need to reach out BT to get your PPPoE username, password and VLAN ID.

And then please connect the landline to Deco’s DSL port, and then follow the in-app instructions.

At the step where asks “how do you want to use your Product?” Please select “Use as a DSL Modem Router”.

At the step where to “Choose your current region and ISP”, select “BT_VDSL”.

At the step where to enter your internet connection type and VLAN ID. Please select connection type as “PPPoE” and put in Username, Password, and VLAN ID.