Why am I Unable to connect to my Omada EAP Wi-Fi Network?

This FAQ is designed to aid users experiencing difficulties connecting to their Omada EAP Wi-Fi network. It outlines common causes of failed connections and provides a series of troubleshooting steps to help identify and resolve the issue. Following these steps, you should be able to diagnose and rectify the problem efficiently, restoring your connection to the Omada EAP Wi-Fi network.

Troubleshooting Steps

1. First, make sure you have entered the correct password. Note that if PPSK encryption is enabled, different clients may need to use different passphrases for the same SSID.

2. Make sure a DHCP Server is present in your network. Note that EAPs do not provide DHCP service.

3. If you are applying Layer 3 network topology, ensure the ports of your Gateway / DHCP Server and all the EAPs have been assigned to the correct VLANs.

4. if using WPA-Enterprise or PPSK with RADIUS encryption, make sure your RADIUS Profile has been configured correctly, the RADIUS Server is online, and the EAP can access the RADIUS Server

5. Make sure your wireless devices support the encryption method configured. For instance, some IoT devices and 802.11n devices may be unable to support WPA3, while others may not support Enterprise AES-GCM 256.

6. Make sure your location's signal strength is better than -70dBm. You can refer to the RSSI in the SIGNAL column of the Clients page on the Omada Controller or use a Wi-Fi scanning and analyzation app to verify RSSI.

7. Make sure your wireless channel utilization is below 70%. High wireless channel utilization may cause wireless packet loss or connection timeout. Refer to How to optimize wireless performance of EAP products to reduce wireless interference and optimize your wireless performance.

8. Make sure the SSID Broadcast is enabled, and your wireless devices support the frequency bands set for the SSID.

9. Upgrade your EAP to the latest firmware version and your wireless devices to the latest driver or OS version.

10. Run some comparison tests by creating new SSIDs with default settings on the Omada Controller. By default, some advanced features will be disabled, including MLO, PMF, 802.11r, 802.11 Rate Control, etc., for maximum compatibility.