Troubleshooting: How to Fix Omada Controller Exit Code Errors on Startup

Omada Software Controller
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Contents
Objective
This article shows the solution to the scenario in Windows Controller v5.15.6, which reports exit code –1073741515 while starting.
Requirements
- Software Controller v5.15.6 (Windows_x64bit)
Introduction
In some scenarios, the customer will encounter the error code –1073741515 when starting the Windows Software Controller v5.15.6 after installing it.
3 factors can lead to this kind of error code:
- System files are missing, resulting in the missing of msvcp140.dll, vcruntime140.dll, and vcruntime140_1.dll files. Configuration
- Customer’s OS doesn’t have the Microsoft Visual C++ 2015-2022 Redistributable runtime library installed
- The version of Customer’s OS is too old
Troubleshooting Steps
Step 1. Go to the installation path for the Windows Software Controller.
Step 2. Go to the folder /bin in the controller’s installation folder and double-click mongod.exe.
Step 3. Confirm whether you got the following error message in the popped-up
- Window name: System Error
- Error Message: The program can't start because MSVCP140.dll/ VCRUNTIME140.dll/ VCRUNTIME140_1.dll is missing from your computer. Try reinstalling the program to fix this problem.
Solution
Step 1. Go to Microsoft Visual C++ Redistributable Page: Latest supported Visual C++ Redistributable downloads | Microsoft Learn
Step 2. Download the Latest Microsoft Visual C++ Redistributable; here, we take version 14 as an example
After installation, you can restart your Software Controller to verify whether this issue has been resolved.
Conclusion
This article provides a solution to the exit code –1073741515 error encountered when starting Windows Software Controller v5.15.6. After following the troubleshooting steps and solution, you can restart the controller to confirm the issue is resolved.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
Related FAQs
Is this faq useful?
Your feedback helps improve this site.
What’s your concern with this article?
- Dissatisfied with product
- Too Complicated
- Confusing Title
- Does not apply to me
- Too Vague
- Other
Thank you
We appreciate your feedback.
Click here to contact TP-Link technical support.
Recommend Products

TP-Link Community
Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.
We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
Basic Cookies
These cookies are necessary for the website to function and cannot be deactivated in your systems.
TP-Link
SESSION, JSESSIONID, accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Zendesk
OptanonConsent, __cf_bm, __cfruid, _cfuvid, _help_center_session, _pendo___sg__.<container-id>, _pendo_meta.<container-id>, _pendo_visitorId.<container-id>, _zendesk_authenticated, _zendesk_cookie, _zendesk_session, _zendesk_shared_session, ajs_anonymous_id, cf_clearance
Analysis and Marketing Cookies
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au