Troubleshooting guide for Tapo 4G camera

What do you do if the SIM card doesn’t work with your Tapo 4G camera?

1. Make sure the SIM card is a Nano SIM card that supports LTE-TDD/LTE-FDD. And the supported frequency bands are LTE-FDD: B 1/3/5/7/8/20/28 and LTE-TDD: B 38/40/41.
2. Some SIM cards have a PIN code. Insert the Nano SIM card into your phone to disable the PIN first.

Note: Do not insert the IoT (Internet of Things) or M2M (Machine-to-Machine) SIM cards into your phone. IoT/M2M SIM cards are designed for Internet-connected devices, rather than traditional phones. Improper use may lock or deactivate the SIM card by the carrier.

How do you unlock the SIM PIN of Nano SIM card?

Most SIM PINs can be unlocked on your phones as follows.

Note: If your phone settings are different, try to search for SIM PIN under Settings and quickly jump to the right page.

For iOS System:

1. Insert your Nano SIM card.
2. On your phone, go to Settings > Cellular > SIM PIN.

3. Under SIM PIN, toggle off to disable the “SIM PIN” by entering your PIN code.

If the SIM PIN cannot be unlocked or is invalid, please contact your carrier.

For Android System:

1. Insert your Nano SIM card.
2. On your phone, go to Settings > Security and privacy > More security settings > SIM card security.

3. Under SIM card security, toggle off to disable the “Lock SIM card” by entering your PIN code.

If the SIM PIN cannot be unlocked or is invalid, please contact your carrier.