TL-WR802N V4 User Guide

FAQ

Q1.What should I do if I cannot access the internet?

•If using a cable modem, unplug the Ethernet cable and reboot the modem. Wait until its Online LED is on and stable, then reconnect the Ethernet cable to the modem.

•If you’re in a hotel room or on a trade show, the internet may be limited and requires that you authenticate for the service or purchase the internet access.

•If your internet access is still not available, contact TP-Link Technical Support.

Q2.How do I restore the router to its factory default settings?

With the router powered on, press and hold the Reset button until the LED blinks and then release the button.

Note: You’ll need to reconfigure the router to surf the internet once the router is reset

Q3.What should I do if I forget my wireless password?

•If you have not changed the default wireless password, it can be found on the Wi-Fi Info Card or on the label of the router.

•Otherwise, connect a computer to the router via an Ethernet cable. Log in to the Web Management page, and go to Wireless > Wireless Security to retrieve or reset your wireless password.

Q4.What should I do if I forget my login password of the web management page?

The default username and password of the web management page are admin (in lowercase). If you have altered the password:

1.Reset the router to factory default settings: With the router powered on, press and hold the Reset button until the LED blinks and then release the button.

2.Visit http://tplinkwifi.net, enter admin (in lowercase) as both username and password to login.

Note: You’ll need to reconfigure the router to surf the internet once the router is reset, and please mark down your new password for future use.

Q5.What do I need to do if I want to use NetMeeting?

If you start NetMeeting as a sponsor, you don’t need to do anything with the router. If you start as a response, please follow the steps below to configure the router:

1.Visit http://tplinkwifi.net, and log in with the username and password you set for the router.

2.Enable DMZ: Go to Forwarding > DMZ. Select Enable and enter your IP address in the DMZ Host IP Address field, and then Click Save.

3.Enable H323 ALG: Go to Security > Basic Security, enable H323 ALG and click Save.

Now you can enjoy your net meeting normally.

Q6.What should I do if my wireless signal is unstable or weak?

It may be caused by too much interference.

•Set your wireless channel to a different one.

•Choose a location with less obstacles that may block the signal between the router and the host AP. An open corridor or a spacious location is ideal.

•Move the router to a new location away from Bluetooth devices and other household electronics, such as cordless phone, microwave, and baby monitor, etc., to minimize signal interference.

•When in Range Extender mode, the ideal location to place the router is halfway between your host AP and the Wi-Fi dead zone. If that is not possible, place the router closer to your host AP to ensure stable performance.