What is Kasa Care?

Kasa Care is a cloud-based service that allows users to view and download activity recordings from a Kasa Cam.

When you purchase a Kasa Cam, you can subscribe to our advanced plan to enjoy our Kasa Care cloud service.

Your Camera’s activity recordings are stored on the cloud and associated with your Kasa account. You can review, download, and share these recordings within certain days in the activity center on your Kasa app.

You could choose either Plus Plan or Premium Plan for your account.

The subscription is associated with the account, you can add cameras to the plan or remove cameras from it on Kasa APP.

* 30 days of video history – With 30 days of video history, you can see every event captured by your camera through a clip. The video history includes an activity recording clip, a snapshot of the detected activity, and the time the activity was recorded over the past 30 days

* Video sharing – Just tap the share button and you can quickly post your Kasa Cam clip to your preferred social media platform or share it directly with your friends and family. You can also download Kasa Cam clips to your mobile phone or tablet to keep them for long-stem storage.

* Rich notifications - When your Kasa Cam detects motion or sound, you’ll be alerted with a push notification featuring a snapshot of the detected activity, letting you decide at-a-glance if you need to respond now or later.

* Up to 10 Cameras – Kasa Care Premium represents fantastic value for multi-camera households, giving you access to all paid Kasa Care features for up to 10 cameras; it’s the way to go if you have four or more cameras.

Free cloud recording offering:

When you set up a Kasa Cam, you can enjoy the free Kasa Care service depending on the model number of the camera. With the free service, you will have access to 12 hours or 2 days of video history for the Kasa cameras

To access video history for more than 12 hours or 2 days, you have to upgrade to one of our paid subscription plans.

* Kasa Cameras that support SD card does not have this feature, you need to upgrade to one of our paid subscription plans to use the cloud storage and the features such as “Manual Recording”, “Activity Notifications with Snapshots”

Note: The 2-year/1-year free plan starts timing after the camera is set up successfully.

If you need further assistance, please contact TP-Link Technical Support here.