Tapo C210P2 , Tapo C325WB , TL63-5 , Tapo L920-5 , TL61-5 , Tapo L930-10 , Tapo D230S1 , Tapo L535E , Tapo L531E , Tapo C230 , Tapo C110 , Tapo L610 , Tapo L930 , Tapo C310 , Tapo L530EA , Tapo C420S1 , Tapo S210 , Tapo L930-5 , Tapo C420S2 , Tapo L536E , Tapo T100 , Tapo P300 , Tapo P100 , Tapo T300 , Tapo P105 , TL13E , Tapo C201 , Tapo C400 , Tapo C202 , Tapo C720 , Tapo L520E , TC74 , Tapo C120 , TC73 , Tapo E100 , TC72 , Tapo C121 , Tapo C200 , TL61-10 , Tapo H100 , Tapo C110P2 , Tapo L900-20 , Tapo L920-10 , Tapo S220 , Tapo S500DM , Tapo T315 , TL62-5 , Tapo T110 , Tapo S500 , Tapo P110 , Tapo T310 , Tapo L900-5 , Tapo P115 , Tapo L630 , Tapo L510 , Tapo C320WS , TC72P2 , Tapo C210 , Tapo L900 , Tapo H110 , Tapo D230 , Tapo L900-10 , Tapo C21A , Tapo C200P2 , Tapo P360 , Tapo C400S2 , Tapo L510B , Tapo L510E , TC55 , Tapo L530B , Tapo L530E , Tapo P125 , Tapo C225 , TC53 , Tapo E200 , Tapo S200B , Tapo C220 , Tapo C100 , Tapo L920 , Tapo C420 , Tapo C101 , Tapo H200 , Tapo P105A , TCB72 , Tapo S200D , Tapo L530BA
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Step 1 Check and confirm Notifications setting on your phone is enabled.
For iOS: Launch Settings -> Notifications, ensure Show Previews is on Always, and the Allow Notifications for the Tapo App is on.
For Android: Launch Settings -> Notifications & status bar -> App notifications, locate the Tapo App and ensure the Show notifications option is on.
Step 2 Turn off Do Not Disturb
For iOS: Go to Settings and tap Do Not Disturb, then tap on the switch next to Do Not Disturb to turn it off.
For Android: Launch Settings -> Sound&vibration -> Do not disturb, locate the Do not disturb option is Off.
Step 3 Check and ensure the Wi-Fi & Cellular connection on the phone is working properly.
Please contact TP-Link technical support with the following information if you still encounter push notification issues after the above suggestions.
1) Your TP-Link ID or cloud account;
2) The brand&model of your phone and its Android/IOS version;
3) Whether you have tried all suggestions listed above or not. If yes, what are they?
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