Frequently Asked Questions

• Why choose a robot vacuum cleaner over a traditional vacuum?

  Tapo’s smart robot vacuums can significantly reduce the time you spend on housework, allowing you to focus on what matters most. With scheduled automated cleaning cycles, your home can stay clean even when you're away.

  They also feature more compact designs than traditional vacuums to fit easily into your home. Place the vacuum in a quiet corner with access to an outlet, and you'll hardly notice it's there.

• How do robot vacuums work?

  Tapo vacuums utilize LiDAR technology and advanced Mesh Grid™ mapping capabilities to navigate your home efficiently. Their built-in sensors prevent collisions and optimize cleaning paths. When cleaning is complete or the battery is low, the vacuum will signal and return to its docking station.

• What do Tapo vacuums come with upon purchase?

  All Tapo vacuum models include the robot vacuum, charging dock, HEPA filter, side brush, mopping cloth attachment, a power cable, and a user manual. Only Max Plus models additionally include an auto-empty charging dock, 3L disposable dust bag, and a cleaning brush.

• Do I need to maintain and clean a Tapo robot vacuum?

  To ensure your robotic vacuum cleaner operates efficiently for years to come, regular maintenance is essential. Refer to your user manual for specific guidelines on cleaning and care.

  For optimal suction power, clean the HEPA filter and empty the dustbin every 3-4 cleaning cycles, depending on the amount of debris collected. Regularly replace or wash the HEPA filter, typically every 3-6 months, based on usage. To prevent debris buildup and maintain proper function, clean the main and side brushes regularly using the provided cleaning tool. Additionally, inspect and maintain the drive wheels and castor wheels regularly for any obstructions.

• Can I pair my Tapo vacuum with my existing smart home assistant?

  Yes, Tapo vacuums are compatible with Amazon Alexa and Google Home systems.