What Should I do if I am Unable to Make my TP-Link Smart Devices Work with Alexa

Note: This troubleshooting FAQ is for devices that connect to the Tapo app. For Matter devices, please refer to this FAQ.

Case 1: Unable to link with Alexa

1. Ensure your Tapo/Kasa and Alexa app is up to date. It is recommended to try uninstalling and reinstalling the two apps that need to be linked.
2. For Android phones, if you are brought to a web page instead of the Alexa/Tapo/Kasa after starting the link procedure, please check your app settings to ensure they are as follows:
3. If you start the link process in Alexa (enable the skill) but it fails, please try to start the link process in Tapo/Kasa instead, by opening the app, then selecting Me → Third-Party Services.
4. If you are still unable to finish the link procedure, please contact TP-Link technical support and provide the exact time you encountered difficulty connecting to Alexa.

Case 2: Unable to discover the device, or some devices do not appear in the Alexa app

1. Speak the voice command "discover my devices" to rediscover the device.
2. Disable and then re-enable the skill. Please refer to the steps below.

3. Reset your Tapo/Kasa devices and re-link them in Tapo/Kasa app.

How to reset a Smart Camera: Kasa | Tapo

How to reset a Smart Bulb: Kasa | Tapo

How to reset a Smart Plug: Kasa | Tapo

4. If your devices still can’t be discovered in the Alexa app, please note the time of your most recent attempt to discover devices and contact TP-Link technical support.

Case 3: Unable to watch live stream in Alexa app/Echo Show

Note: Not all cameras support this feature.

1. Disable Wi-Fi on your phone, and verify whether you can access the device via cellular data in the Tapo/Kasa app. If not, please refer to this FAQ for troubleshooting steps.
2. If you can successfully access the device in the Tapo/Kasa app via cellular data, please note the time of the most recent failed attempt and contact TP-Link technical support.

Case 4: Device is not responding to voice commands

1. Verify whether you can manually control the device in the Alexa app. If not, please refer to troubleshooting steps below.
2. Ensure that you logged in to the primary user account in the Alexa app. A Household account cannot control devices via voice commands. If you are unsure, use the voice command to have Alexa switch accounts: "Alexa, switch accounts".

Case 5: Unable to control device in Alexa app

1. Disable Wi-Fi on your phone, then verify whether you can access the device via cellular data on the Tapo/Kasa app. If not, please refer to this FAQ for device network troubleshooting.
2. If you can successfully control the device in the Tapo/Kasa app via cellular data, please note the time of your most recent attempt to manage the device in Alexa and contact TP-Link technical support.