How to verify whether there is a hardware issue of TP-Link Powerline Adapters

Troubleshooting
Updated 09-24-2019 08:35:53 AM Number of views for this article25988

Note: Please check the light status according to the Quick Installation Guide at first.

Below we list some common problems you may encounter.

No LED on at all

  1. Confirm whether you have enabled LED control function ( Not all the Powerline Adapters supports this feature)
  2. Change another outlet to plug it
  3. Hold the reset button/hole to hard reset it according to the QIG

Conclusion: There is still no LED light on, please email TP-Link Technical Support with the model number, serial number, hardware version and proof of purchase to get a replacement.

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

Ethernet led does not come on

  1. Ensure that there is a device connected to the Ethernet ports
  2. Change another Ethernet cable
  3. Change another device

Conclusion: Still the same, the powerline adapter may be faulty. Please email TP-Link Technical Support with the model number, serial number, hardware version and proof of purchase to get a replacement.

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

Wireless led does not come on if the powerline adapter supports Wi-Fi function

  1. Hold the Wi-Fi button to turn on the Wi-Fi function per the guidance on QIG
  2. Hold the reset button/hole to hard reset it according to the QIG

Conclusion: Still the same, please email TP-Link Technical Support with the model number, serial number, hardware version and proof of purchase to get a replacement.

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

Powerline led does not come on

Which means Powerline devices have not established yet, it’s not a hardware issue.

  1. Move them into the same room and plug them into the wall sockets directly
  2. Refer to How to secure (pair) the Powerline Network to pair them via pair button https://www.tp-link.com/support/faq/258/
  3. Refer  to How to add a device to the network using tpPLC Utility (new logo) to pair them via tpPLC utility https://www.tp-link.com/support/faq/1615/
  4. Hold the reset button/hole to hard reset it according to the QIG

All the LEDs are off except the power led is flashing

  1. Change another outlet to plug it
  2. Hold the Wi-Fi button to turn on the Wi-Fi function if the powerline adapter supports Wi-Fi function
  3. Change another device or ethernet cable
  4. Hold the reset button/hole to hard reset it according to the QIG

Conclusion: If it cannot be fixed, please email TP-Link Technical Support with the model number, serial number, hardware version and proof of purchase to get a replacement.

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

Looking for More

Is this faq useful?

Your feedback helps improve this site.

Community

TP-Link Community

Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.

Visit the Community >

icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Align Center

icon

Align Left

icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links

Chat Now