Search
Search Menu

Why am I Unable to Subscribe to HomeShield Subscription Services?

Troubleshooting
Updated 12-01-2023 22:18:03 PM FAQ view icon57307
This Article Applies to: 

NOTE: Ensure you have a TP-Link router or Deco product that supports the HomeShield feature. If your TP-Link ID isn’t bound with a product that supports the HomeShield function, you will not be able to see the HomeShield subscription page.

If you are having difficulty subscribing to HomeShield Subscription Services, please refer to the following troubleshooting steps:

For iOS

  1. Ensure your iOS version is iOS 10 or higher.
  2. Make sure your network is stable enough to connect to the HomeShield subscription service.

 

For Android

  1. Ensure you have Google Play installed on your phone.
  2. Verify you are logged in with your Google account.
  3. Make sure your network is stable enough to connect to the HomeShield subscription service.
  4. Make sure the phone system version is API 3 or higher.

 

Is this faq useful?

Your feedback helps improve this site.

Recommend Products

Community

TP-Link Community

Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.

Visit the Community >

We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .

We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .

Basic Cookies

These cookies are necessary for the website to function and cannot be deactivated in your systems.

TP-Link

accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType

Livechat

__livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID

Youtube

id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ

Analysis and Marketing Cookies

Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.

The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.

Google Analytics & Google Tag Manager

_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>

Google Ads & DoubleClick

test_cookie, _gcl_au

Meta Pixel

_fbp

Crazy Egg

cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs

Linkedin

lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or