Why doesn’t it allow me to pay when I submit an RMA?

If you cannot process the payment when submitting the RMA request (as shown in the step below), please check this FAQ for a possible solution.

Solution 1. Check if your computer/phone is set to allow pop-up windows to come up. To turn off the pop-up blocker on your device, please select the operating system of yours and check the answer. If the browser you are using is not included, please try to search on Google and see how.

• Safari
• Google Chrome
• Mozilla Firefox
• iPhone/iPad

Solution 2. Try a different web browser or delete the browsing history. Log out from myproducts.tp-link.com completely and then try again.

How to Turn off the Pop-Up Blocker on Different Operating Systems?

Safari

To allow pop-ups in Safari, please go to Safari>> Preferences>> Websites tab>> click Pop-up Windows on the left sidebar. Then please check if pop-ups on “myproducts.tp-link.com” have been blocked. And if that’s the case, please check the “allow” box.

Google Chrome

To allow pop ups in Chrome, please click three dots icon (on the upper right corner of Chrome’s home page), go to Settings>> Privacy and security>>Site Settings>> Pop-ups and Redirects>>allow Pop-ups and redirects on “myproducts.tp-link.com” if that has been blocked.

Mozilla Firefox

To allow pop ups in Firefox, please click three lines icon ( on the upper right corner of Firefox’s home page), choose Options>> Privacy and security, and then uncheck Block pop-up windows option.

iPhone / iPad

Go to phone Settings on the iPhone or iPad, go to Safari, tap the Block Pop-ups toggle. It will turn white to indicate it’s turned off.

Get further help. If the above suggestions cannot resolve the issue, please Contact Support.