What to do when your TP-Link Range Extender Stops Working

Below are some examples of what to do if your TP-Link range extender begins to have concerns providing a connection.

Case 1. The extender stops working with no changes to the host router

1. Try rebooting your router and the extender.

2. Ensure that your extender is within range of the router.

3. Ensure that the range extender is not affected by interference from devices such as metal objects, fish tanks, microwaves, Bluetooth devices, and so on.

4.  Reset the extender to factory settings and then reconfigure it. Use a pin and hold the reset button for 30 seconds.  If you need assistance please refer to this FAQ: How to configure Range Extender via Tether APP

Case 2. The extender stops working after installing a new host router

If the host router was recently changed, you need to reset the extender to factory settings and reconfigure it again. Use a pin and hold the reset button for 30 seconds. If you need assistance please refer to this FAQ: How to configure Range Extender via Tether APP

Case 3. The extender stops working after changing some settings on the host router

If you recently changed a setting or settings on your host router, such as Access Control settings, channel, etc. You may need to check and modify the setting(s) to restore connection. 

Additional troubleshooting steps you can take:

• Update the firmware of your Range Extender
• Update the firmware of your Host Router
• Relocate the Extender closer to the router

If all Troubleshooting fails we would recommend contacting support via one of these methods

https://www.tp-link.com/us/support/contact-technical-support/