TL-WR841ND , TL-WR842ND , TL-WR843ND , Archer C5( V1.20 ) , Archer C2( V1 ) , TL-R860 , TL-R460 , Archer C50( V1 ) , TL-WDR3500 , TL-WR720N , TL-WR841N , TL-WDR3600 , TL-WR710N , TL-WR740N , Archer C20i , TL-WR741ND , TL-WR940N , TL-WR743ND , TL-WR1043ND , Archer C7( V1 V2 V3 ) , TL-WR1042ND , TL-WR542G , TL-WR702N , TL-WR700N , TL-WR843N , TL-WR340G , TL-WDR4300 , TL-WR340GD , Archer C20( V1 ) , TL-MR3220 , TL-WR842N , TL-WR2543ND , TL-MR3020 , TL-WR840N , TL-MR3040 , TL-WR841HP , TL-R402M , TL-WDR4900 , TL-WR941ND , TL-WR543G , TL-WR541G , TL-WR802N , TL-WR810N , TL-MR3420
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
Problem Description:
You have set up the wireless router and successfully connected to your wireless network, but you cannot access the Internet:
Step 1:
Please check if the wireless network connection of your computer is set to obtain an IP address automatically, and obtain DNS server address automatically. If you don't know how to configure this, please click here.
Step 2:
Press Windows key and R key on the keyboard at the same time to open the Run application, type ‘CMD’ and click OK. Type ‘ipconfig –all’ in the coming window and press Enter.
If your IP is 169.254.xxx.xxx, you will need to attempt to renew your address. Please type in ‘ipconfig –renew’ to get IP address again. If you still do not get a proper IP address, please make sure you have enabled the DHCP function on your router. You can login http://tplinklogin.net (or http://192.168.0.1) With a computer or tablet that has successfully connected to the router.
Step 3:
To log in to the web management page of the router, open the web browser and input http://tplinkwifi.net:
Type the log in username and password and click ok. The default username and password are both admin.
Step 4:
After you log in, check the WAN part on the Status page. See if an IP address is listed. If so, that means the router is successfully configured and connected to the Internet:
If there is no IP address listed, please check the physical connection or call your service provider to check the line.
Step 5:
If there is IP address on the WAN part on the Status page, test the connect by pinging a public IP address (like 8.8.8.8). If this fails, please release/renew the WAN IP address. If successful, please check if you can browse to any website. If you can’t, you may need to change your DNS servers. Please go to DHCP->DHCP Settings and type in 8.8.8.8 for the primary and 8.8.4.4 for the secondary then, click Save.
Step 6:
Reboot the router.
After rebooted, please try the Internet again. If still can’t, please call TP-Link support for further help.
Is this faq useful?
Your feedback helps improve this site.
What’s your concern with this article?
Thank you
We appreciate your feedback.
Click here to contact TP-Link technical support.
TP-Link Community
Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.
We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
Basic Cookies
These cookies are necessary for the website to function and cannot be deactivated in your systems.
TP-Link
accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Livechat
__livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Analysis and Marketing Cookies
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au
Meta Pixel
_fbp
Crazy Egg
cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs
lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or
Accessibility Adjustments
Choose the right accessibility profile for you
Seizure Safe
Eliminates flashes and reduces color
Cognitive Disability
Assists with reading and focusing
Vision Impaired
Enhances the website's visuals
ADHD Friendly
More focus and fewer distractions
Content Adjustments
Adjust Scale
Highlight Title
Highlight Link
Text Magnifier
Readable Font
Align Center
Align Left
Align Right
Color Adjustment
Low Saturate
High Saturate
Dark Contrast
Light Contrast
Set Text Colors
Monochrome
Set Title Colors
High Contrast
Set BackgroundColor
Orientation Adjustments
Muted
Hide Images
Stop Animation
Reading Mask
Highlight Hover
Big Black Cursor
Big White Cursor
Hide Video/Audio
Stop Video
Stop Audio
Hide Animation
Reading Guide
Useful Links
Web Accessibility Solution
We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
Basic Cookies
These cookies are necessary for the website to function and cannot be deactivated in your systems.
TP-Link
accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Livechat
__livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Analysis and Marketing Cookies
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au
Meta Pixel
_fbp
Crazy Egg
cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs
lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or